Customer Technology Advisor, SAP, Data and AI

Who We Are

Kyndryl is a market leader that operates with the spirit of a start-up. We engineer, construct, manage, and upgrade the critical technology systems that the world depends on every single day. So why consider a career with Kyndryl? We're constantly evolving – always striving to further our work in creating an equitable, inclusive world for our employees, our customers, and our communities.

The Role

Kyndryl is in search of a seasoned Customer Technology Advisor to aid customers in obtaining outstanding IT results, assist clients in their digital transformation, minimize their business risk and achieve operational excellence. In your role as a Customer Technical Advisor, also known internally as a technology-driven Business Development Partner, you'll utilize Kyndryl's intellectual property, solution offerings and superior technology capabilities of our alliance partners. As a Client Technical Advisor, your role will involve providing certified, technology-specific expertise in support of sales engagements. You will work alongside a Commercial Partner on targeted opportunities and customers, offering your deep technical and solution knowledge. You'll direct technical and solution conversations, providing unique differentiated value which encompasses demonstration methods (e.g. demos, presentations) to the customers to establish our credibility and expertise. You will harness the breadth of Kyndryl’s technical and solution skills to shape, design and develop profitable deals.

Key Responsibilities include:

• Create a unique value proposition in your specific area of expertise. Be accountable for observing the solution from a cross-domain viewpoint to deliver full value to the customer.
• Develop and sustain relationships with primary alliance partners and ecosystems; create referential customers.
• Become a trusted advisor for our customers within your specialty. Work within your technical domain, but also manage adjacent domains to provide a comprehensive Kyndryl customer experience.
• Lead the technical/solution customer interaction as a technical solution expert within your domain of expertise, supporting the completion of sales with the Commercial Partner for both managed services and consulting engagements.
• Responsibility to leverage the full range of Kyndryl’s value propositions to develop profitable deals. Collaborate with the pricing/commercial/solution teams to ensure proposed solutions deliver value to the customer and yield profits for Kyndryl.

Who You Are

Required Professional and Technical Expertise : 

To be eligible for this position, candidates should have a potent mix of relevant technical experience in:

• Digital transformation.
• SAP
• Data governance and management
• AI
• Thorough knowledge of Services offerings and technical solutions in your domain of expertise.
• Communication and presentation skills.
• Proven experience in converting specialized technical knowledge into actionable customer insights and solutions.
• Consultative selling.
• Externally recognized as an expert in the technology domain, including technical certifications, supporting Cloud, Applications, Data and AI
• Tangible experience in developing/writing and presenting high-quality solutions.
• Deep understanding of competitive dynamics specific to the Belgian and Luxemburg market space.

Preferred Professional and Technical Expertise : 

• Business Development Partner.
• Technical Solutioning.

Being You

Diversity is far more than appearance or geographic origin, it encompasses perspectives and individuality. We embrace people from all cultures, backgrounds, and experiences. However, we're not doing this alone: Our Kyndryl Inclusion Networks are but one of many initiatives we've implemented to foster a workplace where all Kyndryls can find and provide support and advice. This commitment to an inclusive environment means that Kyndryl not only enables you – but everyone around you – to bring your entire self to work, individually and collectively, and bolster our equitable culture. That's the Kyndryl Way.

What You Can Expect

With cutting-edge resources and Fortune 100 clients, every day presents an opportunity to innovate, construct new capabilities, new relationships, new processes, and new value. Our employee learning hub provides you access to top-tier learning in the industry to obtain certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, initiate fundraisers, volunteer, and explore over 2 million non-profit organizations.  At Kyndryl, we pour significant investments into you! We want you to succeed because collectively, our success depends on yours.