Join M-KOPA as Our New Data Analyst and Collections Lead (Customer Performance)

Are you ready to advance your career with a fast-growing company recognized for its commitment to technical excellence, progress, and humility? At M-KOPA, we leverage the latest technologies to create outstanding customer experiences, all while upholding a socially and environmentally conscious mission. We are looking for a talented Customer Performance Team Leader specializing in Analytics, Collection & Operations to join our team.

What You Will Do:

As a Customer Performance Team Leader, you will:

• Analyze customer performance regarding repayment and fleet obligations.
• Design and implement strategies to meet M-KOPA’s credit, returns, and fleet management KPIs.
• Lead and mentor a team focused on data-driven decision making and operational efficiency.
• Work closely with external stakeholders such as police, legal authorities, and third-party debt collection agencies.
• Develop and roll out analytics dashboards, automate alerting, and prioritize interventions to optimize portfolio performance.
• Monitor and oversee fraud prevention strategies and maintain high standards for fleet performance and compliance.

Your Skills and Experience:

We are seeking candidates with:

• Proven experience in data-driven problem-solving and analytics.
• Strong background in debt collection, field operations, and fleet management.
• Familiarity with data visualization tools such as Looker, PowerBI, or Tableau.
• Advanced proficiency in Excel and a solid understanding of statistical analysis.
• Excellent communication skills and the ability to work effectively with diverse teams.
• A diploma or degree in Data Analytics, Computer Science, Business, Logistics, or related fields.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and hands-on training. We prioritize family-friendly policies and flexibility, supporting your journey towards career success and well-being.

Recognized twice by the Financial Times as one of Africa's fastest-growing companies (2022 and 2023) and listed among the TIME100 Most Influential Companies of 2023, M-KOPA is not just a workplace. It's a hub for innovative thinkers passionate about blending commercial growth with meaningful social impact.

How to Apply:

To join our team, submit your application including:

• Evidence of your expertise in data-driven problem solving and analytics.
• Previous experience in debt collection and fleet operations, ideally with a strong managerial background.
• Your capacity to engage effectively with law enforcement and familiarity with the Kenyan penal code.

Our hiring process includes several stages designed to introduce you to our team and culture, ensuring a mutual fit. We look forward to learning about your professional journey and exploring how you can contribute to our mission.

Your New Career Awaits!

Are you ready to make a significant impact with M-KOPA? Apply now and join us in our journey to empower over 3 million customers across Africa.