Data Analyst - Business Intelligence

Job Title: Data Analyst - Business Intelligence

Company: Allianz Partners

Job Type: Full-Time, Permanent

Location: Operations | Professional | Non-Executive

Job Scope & Responsibilities

Key Responsibilities:

• Identify, collect, and analyze business stakeholders' needs for KPIs and dashboards, catering to the requirements of call center leaders, management, and other functions.
• Develop and implement a data management framework that efficiently collects, stores, and transforms raw data into essential KPIs, presented through comprehensive dashboards.
• Continuously monitor and analyze performance trends, delivering proactive alerts and actionable insights to decision-makers.
• Collaborate closely with the headquarters team to ensure the effective local deployment of a global business intelligence tool based on Power BI.
• Assist business owners in creating performance review presentations and serve as the primary contact for headquarters regarding ad-hoc KPI and analysis requests.
• Maintain and improve the business intelligence operating procedures based on internal feedback and process changes.
• Engage in knowledge sharing with team members and handle additional responsibilities as assigned by supervisory management.

Qualifications

Required Education and Experience:

• Bachelor’s degree or higher in Computer Science, Computer Engineering, MIS, or related IT fields.
• At least 5 years of experience in roles such as Data Analyst, Data Scientist, or Data Engineer, preferably in customer-centric and performance-oriented environments.
• Proficiency in SQL, JavaScript, and other programming/query languages.
• Hands-on experience with ETL tools (e.g., Pentaho, SSIS) and reporting tools (e.g., SSRS, Report Builder).
• Strong familiarity with BI tools like Power BI.
• Background in Data Management, Big Data, WFM, CRM, and Telephony systems is highly beneficial.
• Advanced skills in Excel/VBA, analytical processes, and PowerPoint.
• Capability to multitask, quickly absorb new information, work well under pressure, and contribute positively in a team setting.
• Excellent problem-solving abilities, proactive attitude, and motivation.
• Effective communication skills in English.

About Allianz Group

Allianz Group is a globally trusted entity in insurance and asset management. We value our employees deeply, encouraging them to achieve their personal and professional ambitions. As an inclusive employer, we are committed to fostering a diverse workforce and invite applicants of all backgrounds to join our community.

By joining us, you commit to caring for your future and the future of our customers in an environment that champions growth, diversity, and inclusion.

Join Us: Care for Tomorrow – At Allianz, every role is essential to our collective success. We look forward to receiving your application and potentially welcoming you to our team.