Data Analyst

Job Opportunity: CX Data Analyst at Stride, Inc.

Job Description:

The CX Data Analyst at Stride, Inc. will play a pivotal role in the Customer Experience (CX) department. This position involves managing and analyzing customer feedback and retention data using advanced tools and techniques. The goal is to provide actionable insights that drive continuous improvement in customer satisfaction.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Survey Implementation:

• Utilize Qualtrics to build and deploy surveys
• Manage the distribution of surveys to the target audience
• Monitor survey progress and ensure a high response rate
• Troubleshoot issues during the survey process

Data Management:

• Collect and organize survey responses
• Ensure data integrity and confidentiality
• Utilize Snowflake and Qualtrics for data management and analysis

Analysis and Reporting:

• Analyze survey data using statistical methods and software
• Utilize Power BI and Qualtrics for data visualization and reporting
• Interpret results to identify trends and insights
• Prepare detailed reports and presentations for stakeholders

Communication and Coordination:

• Collaborate with stakeholders to understand survey needs and objectives
• Coordinate with team members and external partners
• Provide training and support for survey administration

Quality Assurance:

• Ensure surveys meet quality standards and compliance requirements
• Conduct pre-survey deployment testing to refine methodologies
• Continuously improve survey processes based on feedback and best practices

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

Minimum Required Qualifications:

• Bachelor’s degree in computer science or data analytics AND 2-4 years of experience as a data professional in the education industry OR an equivalent combination of education and experience

Other Required Qualifications:

• Experience with SQL, Qualtrics, Power BI, Snowflake
• Strong problem-solving skills and attention to detail
• Excellent communication and teamwork skills
• Ability to travel 10% of the time
• Proficiency in Microsoft Excel, PowerPoint, MS 365, and web proficiency
• Ability to clear required background check
• Certificates and Licenses: None required

Desired Qualifications:

• Experience programming with Python and R
• Experience with dbt and GitHub
• Knowledge of JavaScript, CSS, and JSON
• Basic understanding of APIs

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is virtual and open to residents of the 50 states, D.C.

Compensation & Benefits:

Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market, and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

We anticipate this position will pay a salary of $73,674.00 to $95,776.20. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time