Data Analyst - Value Realization & DAP Strategy

Job Opportunity: Data Analyst - Value Realization & DAP Strategy

Location: Bengaluru, Karnataka, India

Please note: This opportunity is exclusively onsite.

About Us

Whatfix is a leading data-driven digital adoption platform (DAP) that empowers organizations and users to maximize the benefits of software. Our platform provides real-time guidance, self-help support, and user feedback through an interactive overlay on top of any application. Leveraging product analytics and AI, Whatfix enhances technology adoption, boosts productivity, and delivers data-driven insights for better decision-making.

We operate globally with seven offices in the US, India, UK, Germany, Singapore, and Australia, partnering with Fortune 500 companies. To date, Whatfix has raised $140 million in funding from marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. Recognized among the top 20 B2B tech companies like Adobe, PayPal, and Cisco, we are also listed among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list. Our accolades include recognition by Forrester and Everest Group as a 'Leader' in digital adoption and being listed by LinkedIn among the Top 5 startups in India in 2020.

Join us at Whatfix: a Great Place to Work for 2022-2023, and be part of a team that values Customer centricity, recognized by a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights.

Your Role

As a VR & DAP Strategy Advisor (Value Advisor), you will serve as a subject matter expert and advisor to our customers, guiding them through the strategic implementation of the Whatfix Digital Adoption Platform. You will conduct in-depth analyses of customer needs, design tailored DAP implementation plans, and provide ongoing advisory support for seamless integration and effective utilization of DAP technologies.

Customer-facing Responsibilities:

• Serve as a subject matter expert and advisor to customers on Whatfix Digital Adoption Platform (DAP) strategies.
• Conduct in-depth analyses of customer needs to understand their business objectives and challenges.
• Design tailored DAP implementation plans based on customer requirements and industry best practices.
• Provide ongoing advisory support to customers to ensure the seamless integration and effective utilization of DAP technologies.
• Collaborate with customers and internal teams to develop long-term DAP strategies aligned with their business goals.
• Establish DAP implementation and project management best practices for efficient deployment.
• Create Centers of Excellence (COE) within customer organizations to drive DAP adoption and proficiency.
• Demonstrate the value of investment in DAP solutions through metrics, case studies, and ROI analysis.

Internal-facing Responsibilities:

• Collaborate with cross-functional teams at Whatfix to identify and develop strategies that enhance customer value.
• Implement programs and initiatives to optimize DAP performance and align with organizational strategic goals.
• Oversee the planning and execution of key value realization projects internally.
• Facilitate knowledge sharing across Whatfix teams to leverage insights and best practices.
• Measure and report on the impact of COE initiatives to both internal and external stakeholders.
• Serve as a liaison between customer-facing teams and internal departments to ensure alignment on customer needs and organizational objectives.
• Contribute to the continuous improvement of Whatfix products and services based on customer feedback and market trends.
• Act as a thought leader within the organization, staying abreast of industry developments and sharing insights with relevant stakeholders.

Qualifications

Skill Requirements:

• Customer-facing Experience: 5+ years of experience in consulting, advisory, or strategic partnership roles, with a focus on guiding complex technology implementations.
• Digital Adoption Platform (DAP) Expertise: Strong understanding of DAP functionalities and their role in enhancing user experience and driving business value.
• Strategic Planning and Analysis: Proven track record in conducting in-depth analyses and designing strategic plans to achieve business objectives.
• Project Management: Experience in project management methodologies, particularly in the context of technology implementations and adoption programs.
• Leadership and Collaboration: Demonstrated ability to lead