Data Quality Analyst Opportunity at sennder

Sennder is Europe's leading digital freight forwarder, dedicated to transforming and automating all road logistics processes. We are rapidly growing and invite you to join us on our mission to revolutionize the logistics industry. We are looking for a dedicated Quality Operations Associate to be part of our “Operations Program & Innovation” team, based in Milan, and report to the Team Lead Ops. Quality.

At sennder, we value humility and are just as interested in your character as your skills. We encourage you to apply even if you meet only part of our criteria. Diversity fuels our innovation, and we offer a collaborative, dynamic, and international work environment. Be yourself – we look forward to meeting you and working together to shape the future of logistics in Europe.

About The Role

As a Data Quality Analyst, you will support the Operations Programs & Innovation department, particularly the Network Quality Team, by analyzing logistic network inefficiencies, managing carrier delays, and mitigating penalties.

Key Responsibilities

• Ensure compliance with service quality KPIs and support continuous performance improvement.
• Collaborate with carriers to minimize the impact of low performances using bonus/malus mechanisms.
• Analyze operational issues, identify root causes, and propose corrective actions through daily KPIs monitoring (e.g., on-time performance, incidents).
• Create supplier performance reports and presentations for management.
• Define processes to identify best practices and improve performance.
• Work closely with Operations and Program Management teams to enhance our quality metrics.
• develop and maintain relationships with key internal and external stakeholders.

Preferred Qualifications

• Bachelor’s degree in economics, statistics, engineering, or equivalent work experience.
• Excellent verbal and written communication skills in both Italian and English.
• Proficiency in G-Suite and MS Office (Excel & PowerPoint); essential proficiency in SQL.
• Strong analytical skills to conduct analyses and translate them into actionable insights.
• Proactive self-starter with excellent organizational skills.
• Strong interpersonal skills and an adaptive mindset with the ability to learn quickly.
• Strong team player with a collaborative attitude.

About sennder Italia

Located in the heart of Milan, sennder Italia is a joint venture combining sennder's focus on digital innovation with the expertise of Poste Italiane, Italy’s largest distribution network. We connect shippers to our fleet of thousands of trucks, enhancing the logistics process in sustainable, cost-efficient, and transparent ways.

Our fast-growing team is driven by an ambition to solve the toughest logistics puzzles. We see challenges as opportunities to learn and be proactive. Join us on this exciting journey and be part of one of Europe’s most inspiring growth stories as we fast-forward road logistics into digitalization.

What You Can Expect

• A fast-growing, start-up-oriented international team of 1000+ people from 65+ nationalities across 11 country offices, with English as our company language.
• A structured promotion process ensuring fair and transparent career growth for everyone.
• Learning and development opportunities both on the job and through conversations with your manager.
• Various opportunities to connect with colleagues, both formally and informally, digitally or in-person, through regular team events, company gatherings, and partnership events with other companies and local organizers.
• Office-first work policy (three days a week), complying with local COVID-19 restrictions and providing flexible/hybrid remote working options.
• Unlimited snacks, drinks, and fruits when you are in the office.

Please send your application in English and help us reduce negative unconscious bias by excluding your picture, age, address, and other unnecessary information from your CV. We are solely interested in the qualifications that make you a great fit for this role.

Company Name: sennder

Job Title: Data Quality Analyst