Join Ada as Our Director of AI Growth

At Ada, our mission is to revolutionize customer service for everyone through extraordinary AI-driven solutions. Our vision is a world where every customer interaction is effortlessly resolved by AI. Ada's AI-powered customer service automation platform streamlines the resolution of customer service conversations across various channels and languages with minimal effort.

Since 2016, Ada has enabled over 4 billion automated customer interactions for renowned brands such as Wealthsimple, Canva, AirAsia, Yeti, and Square. Headquartered in Toronto, Ada serves companies and their customers globally. Learn more at .

Your Role: Director of AI Growth

As Ada’s inaugural Director of AI Growth, you will report directly to our CEO, leading large language model (LLM)-driven initiatives to push the boundaries of outbound demand creation. This strategic role is pivotal in amplifying automated resolutions, attracting new customers, and increasing conversation volumes. Your mission is to innovate and execute strategies that capture and convert new leads into clients, significantly enhancing our outbound pipeline.

About You

• Passionate about Large Language Models with a mastery of their application to drive business growth.
• Skilled in building with LLMs, with the ability to code and innovate.
• Proven growth hacker with a solid track record in outbound demand generation.
• Exceptional analytical skills to measure and adapt strategies effectively.
• Creative problem-solver capable of thinking outside the box.
• Proficient in design and development, creating engaging customer experiences that convert.
• Strong leadership and collaboration abilities to rally teams around shared goals.
• Excellent communication skills for articulating complex concepts and aligning efforts.

Key Outcomes

• Drive 20% of Ada’s total pipeline by establishing a foundation for sustained growth.
• Develop and execute innovative LLM-driven marketing strategies to boost outbound demand.
• Transform new pipeline opportunities into successful customer acquisitions.
• Identify and tackle challenges in outbound demand generation.
• Foster a culture of continuous improvement and experimentation, keeping Ada at the AI industry's forefront.

Nice to Have

• Experience in startups or fast-paced environments focused on AI technologies.
• Familiarity with Ada’s products and the customer service automation landscape.
• A network of potential leads or partners within the AI and tech communities.

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental, optical, and travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, in-person friendly work environment with WFH budget
• Paid parental leave for Canadian residents
• Development opportunities

About Us

Ada is a fast-growing company in the thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for today’s digital world. Our goal is to create the workplace of the future to build the customer experience of the future. We offer flexible working hours and will work with you to determine a schedule that suits your style and role requirements. Backed by world-class investors like Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One, we ensure our employees enjoy competitive compensation, excellent health benefits, and ownership in the company.

We recognize the impact of unchecked biases on marginalized communities, such as BIPOC, LGBTQ2S+, immigrants, and people with disabilities. We strongly encourage applications from individuals within these communities, even if you don’t meet every listed qualification. We believe diverse perspectives are crucial for progress. At Ada, we prioritize genuine representation over tokenism.

Our values guide us in decision-making and are central to our growth. Learn more about our values and Ada’s founding story on our Careers page