Mr. Site Reliability Engineer - Data Management

Company Description

Visa is a global leader in digital payments, enabling over 215 billion transactions annually between consumers, merchants, financial institutions, and government bodies across more than 200 countries and territories. Our objective is to connect the world through the most innovative, convenient, secure, and reliable payment network, facilitating the growth of individuals, businesses, and economies.

Joining Visa means becoming part of a culture that values purpose and inclusion – where personal growth is prioritized, your individuality is celebrated, and the work you perform makes a difference. We believe in creating economies that include and elevate everyone, everywhere. Your efforts will directly impact billions of individuals globally – aiding in securing financial accessibility and enabling the future of monetary transactions.

Join Visa: A Network Working for Everyone.

Job Description

What the Data Services Team does at Visa:

The Data Services Team at Visa holds a diverse and dynamic role with a heavy focus on data management. The primary function is to guarantee reliability and consistency of both inbound and outbound data, involving proactive file queue management and technical analysis of any exceptions.

This role also prioritizes the proactive resolution of customer and issuer incidents, maintaining the team's reputation for swift and efficient incident resolution, aligned with Service Level Agreement (SLA) standards. Issues impacting the timeliness and accuracy of inbound or outbound transactional data loading are identified and proactively managed until resolved.

Effective Change Management is another key aspect of this role. The responsibility here is to ensure seamless transitions, including the onboarding and offboarding of customers, issuers, and data feeds. Regular communication with customers, banks, and other transactional data issuers is required, managing the incoming data from these parties and the outgoing distribution of data. The goal is to establish strong working relationships with these parties to ensure smooth transition processes.

The scope of this role may extend to other specific tasks as needed. The ultimate aim is to foster a culture of teamwork and collaboration, developing an efficient department operation in line with the team's mission. Occasionally, this job may require working outside of standard business hours.

Why this is important to Visa

The Data Services team is accountable for initiating data loading and delivery incidents with partners, and for proactively informing them of any failures. The team also manages operational relationships with data issuers and collaborates with them on behalf of our customers to fulfill requests.

As a key team in the business with expertise in data management, Data Services participates in various internal exercises and projects. We play a critical role in configuring data loading components in production/UAT environments and transition for any new partner.

We have proactively established critical file failure processes to limit impact on our customers due to the service levels we need to maintain with multiple partners. As we fulfill Service Requests to add revenue to the business, we also create billing opportunities that allow the Client Relationship teams to invoice partners for any requested data corrections.

This is a hybrid role. Employees in hybrid roles spend time both remotely and in the office. These employees are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guideline of being in the office 50% or more of the time depending on business needs.

Qualifications

Basic Qualifications:
• 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience.

Preferred Qualifications:
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
• A proven record of delivering technical service and support.
• Practical experience with web protocols and infrastructure, including HTTP, Firewalls, Public Key Infrastructure, and SFTP (SSH File Transfer Protocol).
• Experience in data management principles and methodologies, including ETL processes.
• Proficiency in SQL, especially in troubleshooting stored procedures.
• Experience with transactional systems in industries like banking, finance, or telecommunications.
• Experience using software tools such as MS SQL to investigate and diagnose problems.
• Experience working in Cloud/SaaS environments.
• Knowledge of ITIL practices.
• Prior customer-facing experience, demonstrating excellent communication and interpersonal skills.
• Experience collaborating with global teams across multiple time zones.
• Ideally, a tertiary qualification with appropriate Microsoft or other relevant certifications.
• Ability to work independently, take initiative, and manage time-sensitive tasks effectively.
• Ability to identify and resolve data-related issues, ensuring data quality, reliability, and integrity.
• Ability to understand complex information and communicate it effectively, both verbally and in writing.
• Knowledge of commonly used data file formats in the industry, as well as data privacy standards and regulations.
• Flexibility and adaptability in a changing environment.
• Strong accuracy and meticulous attention to detail.
• Ability to prioritize customer needs and communicate professionally and effectively with internal and external partners.
• Ability to develop and maintain strong relationships internally and externally.
• Ability to evaluate situations, gather and analyze facts, and determine critical issues.

Additional Information

Work Hours: Varied, depending on the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The role will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment such as phones and computers.

Visa is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner that is consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with a criminal history in a way that is consistent with applicable local law, including the stipulations of Article 49 of the San Francisco Police Code.

FOR U.S. APPLICANTS ONLY: The estimated salary range for a new hire in this position is between 102,300.00 to 130,500.00 USD, potentially inclusive of sales incentive payments (if applicable). The salary may vary based on numerous job-related factors including knowledge, skills, experience, and location. In addition, this role may be eligible for a bonus and equity. Visa offers an extensive benefits package to eligible employees, including Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.