Operations Optimization Specialist - Data Analyst

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores, and other local shops delivered to your home or office. Wolt collaborates with over 55,000 restaurant and retail partners, as well as over 75,000 courier partners across 23 countries and more than 250 cities.

Our apps (iOS and Android) have the industry's highest reviews, primarily due to our customer-centric approach to how we develop our products and services. For instance, our customer service team responds in seconds, in the customer's own language.

We have raised more than €707M from renowned investors based in the U.S. and Europe, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe, and EQT Ventures & EQT Growth, amongst others. We have also been fortunate to receive recognition for our hard work: Apple chose Wolt's app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi in its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe's second fastest-growing company. We are still rapidly expanding and are in need of more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt might just be for you.

Job Description

As our local market expands rapidly into many new cities, sectors, partnerships, and pilots, the heart of our operation rests on continually optimizing the balance between supply and demand. Daily changes challenge our primary operations and necessitate addressing new aspects to improve our ground operations. Therefore, we are expanding our supply optimization team.

We are seeking a highly motivated and analytical individual to join our team as an Operations Optimization Specialist. You will play a crucial role in ensuring efficiency in our organization's core operations.

Since couriers at Wolt have total freedom to choose when to go online and which tasks to undertake, their behavior impacts our overall service levels and metrics. Each day, optimizing and shaping their behavior through analytical insights is a game-changing mission. In this mission, among other tasks, you will manage payment models, research challenges and opportunities in our daily operations, raise flags, and provide analytical insights to other operations teams.

What you'll be doing:

• Monitoring our ground operational KPIs (courier income, courier task acceptance rate, delivery times, efficiency, etc.)

• Performing data analysis to derive significant insights and trends.
• Implementing strategies to increase efficiency and reduce costs.
• Designing, building, and monitoring courier payment models that are fair and lucrative for couriers while aligning with business objectives.
• Supporting our geographic expansion across the country as well as our expansion into new product lines and business projects.

Qualifications

Requirements:

• 2+ years of hands-on experience as a business analyst or similar role.
• Proficiency in data analysis and the use of relevant tools in a professional work environment: Excel, SQL, R/Python, BI Tools are a must.
• Strong analytical and problem-solving skills.
• You learn quickly and are not afraid to take on challenges.
• Thorough and organized - you complete tasks meticulously and pay great attention to detail.
• Proactive with a take-ownership attitude.
• Excellent communication skills - you are a team player who knows how to communicate and collaborate with others.
• Fluency in Hebrew and English as you will be working with various teams locally and globally.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then apply below to start the conversation.