Product Owner: Customer Data Management

Location: Hybrid (London or Corby)

RS Group is on the lookout for a talented Product Owner specializing in Customer Data Management to join our team permanently. This pivotal role involves driving the development, implementation, adoption, and execution of our global Customer Data Management (CDM) platform.

What You'll Be Doing

• Define, Plan, and Deliver: Implement the CDM across the group, deploying golden records to enable strategic and real-time customer insights and support an omnichannel customer experience.
• Drive Customer Data Quality: Enhance customer data quality through process improvement and collaboration with the GD&A team, local data stewards, and data teams.
• Strategy and Roadmap Development: Execute and contribute to the strategy and roadmap for the Customer Master Database, aligning with business objectives and priorities.
• Requirements Gathering: Collaborate with stakeholders to gather and prioritize requirements, ensuring the CDM meets diverse global business needs.
• Team Leadership: Lead a multidisciplinary team of developers, analysts, and stakeholders in developing and delivering the Customer Master Database.
• Scrum Master: Facilitate sprint planning, backlog grooming, and sprint reviews for the development team.
• Stakeholder Management: Build strong relationships with key stakeholders, providing regular updates on project status and milestones.
• Risk Management: Identify and mitigate risks impacting project delivery.
• Quality Assurance: Ensure the quality and integrity of the Customer Master Database through rigorous testing and validation.
• Compliance and Security: Ensure compliance with data privacy regulations (e.g., GDPR, CCPA) and implement robust security measures.
• Documentation: Maintain comprehensive documentation, including user guides and technical specifications.
• Process Development and Continuous Improvement: Continuously improve the end-to-end customer data management process, incorporating feedback from stakeholders and end-users.

About You

In this critical role, you will translate the vision and strategy for our CDM platform, prioritize new and existing requirements, and collaborate with cross-functional teams. Key qualifications include:

• Experience: Data strategy and Master Data Management experience, preferably within the customer domain.
• Product Management: Proven experience in product ownership or management, especially in delivering large-scale data platforms or databases.
• Influencing Skills: Ability to motivate and inspire cross-functional teams.
• Communication: Excellent communication and interpersonal skills to engage and influence stakeholders at all levels.
• Agile Experience: Experience in an Agile development environment, preferably as a Scrum Master.
• Technical Knowledge: Understanding of database technologies, data modeling principles, and data management best practices.
• Compliance: Familiarity with data privacy regulations (e.g., GDPR, CCPA) and experience implementing security measures.
• Analytical Skills: Strong analytical and problem-solving skills with a strategic, results-driven mindset.
• Project Management: Experience with tools such as JIRA, Confluence, or Trello.
• Certifications: Certification in Agile or Product Management (e.g., Certified Scrum Product Owner) is a plus.
• Preferred Experience: Experience with Informatica C360 is desirable.

The Extras You'll Get

At RS, we offer more than just the usual employee benefits expected from a FTSE listed company, including an annual performance bonus, enhanced maternity and paternity leave, and private healthcare. Additionally, we've introduced several new Family Friendly Policies:

• Health Support: £500 annually for monitoring and consultations for ongoing health conditions such as diabetes or asthma.
• Neurodiversity Support: Needs assessment, diagnosis, and post-diagnostic support for autism spectrum, ADHD, and Tourette’s syndrome for neurodiverse colleagues and families.
• Women's Health: Streamlined fertility support, diagnosis and