Reference Data Product Operations Lead

JPMorgan Chase & Co. is seeking an experienced Reference Data Product Operations Lead to manage our L1 support team, oversee production support, and facilitate operations and governance forums across various reference data product lines. This role requires close collaboration with technology, product owners, and business teams to effectively manage production break/fix support and communication. If you have a passion for standardizing and automating operations processes, metrics, and analytics, this position is perfect for you.

Job Responsibilities

• Develop, standardize, and maintain operations & support models for RDPS products including Enterprise Product and Service (EPS) taxonomy, Reference Data Hosting Platform (RDHP), & ESG Data Central.
• Provide L1 support, handle L2 – L3 escalations, and act as a user-to-tech liaison.
• Coordinate user testing, secure sign-offs, and manage deployment communication.
• Own and conduct annual certification processes such as validating data ownership and entitlements.
• Facilitate EPS stakeholder forums to manage product strategy decisions and hierarchy maintenance.
• Lead weekly meetings, issue tracking, remediation activities, and root cause analysis reviews with technology and business partners.
• Maintain reference data product user guides, operational model documentation, and SNOW entitlements.
• Oversee daily operational activities of the EPS taxonomy to ensure proper governance and execution of hierarchy maintenance and product mapping decisions.
• Manage project intake process and other PO administration functions as defined.

Required Qualifications, Skills, and Abilities

• 3 - 5 years of experience in a financial services organization, with exposure to financial master/reference data management being a plus.
• Experience in product support, operations management, and metrics gathering/reporting.
• Excellent communication skills, both written and verbal.
• Strong interpersonal, collaboration, and problem-solving capabilities.
• Ability to adapt to a changing environment and work well in a team.
• Proficiency with spreadsheets and presentation software (Excel, PowerPoint, PivotTables, V-lookup, MS Visio).

Preferred Qualifications

• Experience independently leading and completing initiatives while managing risks/issues.
• Prior experience in team leadership.
• Technical background with an understanding and/or hands-on experience in agile software product development.
• Strong experience as a business Product Owner.
• Attention to detail and the ability to work independently.
• Ability to perform in a fast-paced environment with tight deadlines.

JPMorgan Chase & Co. is one of the world’s oldest and most respected financial institutions, delivering innovative financial solutions to millions of consumers, small businesses, and leading corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our 200+ year legacy positions us as a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

Employee Benefits and Rewards

We offer a competitive total rewards package, which includes a base salary determined by role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation to reward firm performance and individual achievements. Additional benefits include:

• Comprehensive healthcare coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare services
• Tuition reimbursement
• Mental health support
• Financial coaching and more

Our people are our greatest asset, and we value the diverse talents they bring to our global workforce. We are committed to equal opportunity employment and prioritize diversity and inclusion across our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other protected characteristic by law.

For applicants and employees, we provide reasonable accommodations for religious practices and beliefs, as well as mental health or physical disabilities. Visit our for more information about requesting an accommodation.

Join us at JPMorgan Chase & Co., and be part of a