Join Genesys: Senior Principal Consultant – Data and Analytics

Genesys empowers over 7,500 organizations in more than 100 countries to enhance customer and employee experiences, driving better loyalty and business outcomes. Our leading platform, Genesys Cloud, is the #1 AI-powered experience orchestration solution, revolutionizing CX across organizations of all sizes with empathetic, personalized experiences at scale.

Job Title: Senior Principal Consultant – Data and Analytics

Department & Team: Genesys Innovations

Job Reports to: Senior Director-Innovations

About Genesys

Genesys® delivers over 25 billion of the world’s best customer experiences annually. Our Innovations team focuses on building AI and analytics-driven applications to help our customers maximize the value of their Genesys platforms. We aim to enable organizations to deliver Experience as a Service (XaaS) effectively and efficiently.

Job Summary

As a Senior Principal Consultant, you will build, sell, and deliver analytics applications from Genesys App Foundry. This multifaceted role encompasses ideation, architecture, development, testing, implementation, sales, and maintenance. Success in this hands-on role requires experience in Consulting or Sales Engineering.

Key Responsibilities

• App Pre-Sales: Lead and manage analytics application proofs-of-concept from inception to sale.
• Data Analysis and Insights: Extract meaningful insights from Genesys Cloud Contact Center data using advanced analytical techniques.
• Business Intelligence and Reporting: Design and implement comprehensive BI and reporting solutions for data-driven decision-making and KPI monitoring.
• Consulting and Advisory: Provide strategic guidance based on data analysis, contact center operations knowledge, and experience management best practices.
• Training and Knowledge Transfer: Conduct training sessions and knowledge transfer for solution consultants, account executives, and clients' teams.
• Continuous Learning: Stay updated with the latest trends, technologies, and best practices in data analytics and contact center operations.

Qualifications

• 10+ years of product development or technical consulting experience in analytics or analytical applications.
• Expertise in SQL, including complex stored procedures, on-prem and cloud; experience with Snowflake preferred.
• Proficiency in BI tools such as PowerBI, Tableau, Apache Superset, or similar.
• Strong understanding of Genesys Cloud Contact Center platform and its reporting capabilities.
• Experience building and selling contact center or experience analytics solutions.
• Familiarity with contact center technologies like Genesys Engage, Cisco, Avaya, etc.

Compensation

This role offers a competitive salary range between $121,500.00 and $238,400.00, depending on experience, qualifications, and location. Performance-based bonuses and commissions may also be available.

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and remote work opportunities
• Development and career growth opportunities
• Open Time Off plus 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

For more details about our benefits, visit .

About Genesys

Genesys orchestrates billions of customer experiences annually in over 100 countries. Through cloud, digital, and AI technologies, our vision of Experience as a Service™ provides empathetic customer interactions at scale. Transforming back-office technology, Genesys creates a modern revenue velocity engine to foster customer trust and loyalty.

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Reasonable Accommodations

If you need a reasonable accommodation during the application process, contact us at . Provide your first and last name, country of residence, job ID(s