ServiceNow CMDB Data Analyst

ServiceNow CMDB Data Analyst - Join a Global Leader in Data Intelligence

Grade Level: 10

Location: India

About the Role

Join our dedicated Config/Discovery team responsible for maintaining the health metrics of our ServiceNow CMDB/CI’s through daily discovery jobs and best practices. As part of our India team, you'll support round-the-clock data quality remediation efforts, reporting directly to our Principal Infrastructure Engineer. Your contributions will drive the accuracy of our ITSM processes and reporting metrics.

The Impact

Your role is crucial in providing accurate information to support ITSM processes and reporting metrics. You’ll play a significant part in shaping our new greenfield instance of S&P. This highly visible role has executive support, providing a unique opportunity to implement best practices and contribute to a maturing area within our organization.

What's in it for You

• Utilize and expand your knowledge in a critical and growing discipline.
• Contribute to best practices and policies in a new and visible environment.
• Join a team with strong executive support and a significant impact on organizational goals.

Job Description

The CMDB Data Analyst is a data specialist and validator responsible for collecting, verifying, updating, and reporting on CMDB data. They address data quality issues, contribute to IT change planning, and manage incidents ensuring CMDB accuracy.

Responsibilities

• Review and manage data populated in the CMDB.
• Possess strong ServiceNow CMDB skills.
• Understand ITSM processes (Incident, Problem, Change, Asset).
• Excellent analytical, problem-solving, and organizational skills.
• Generate reports and KPIs.
• Collaborate with multiple teams and maintain customer service excellence.
• Maintain relationships with business stakeholders for data integrity.
• Conduct CMDB audits and remediation activities.
• Develop and maintain documentation of CMDB best practices.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or Business.
• Minimum of 2 years’ experience with ServiceNow CMDB data quality and analysis.
• Minimum of 2 years’ experience with ServiceNow reporting and report generation.
• Deep understanding of Workflows, database view creation, and CMDB concepts.
• Experience with discovery tools like horizontal discovery, ACC, and Tanium.
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Word).
• Strong communication and interpersonal skills.
• Familiarity with network concepts (routers, switches, firewalls).

Our Purpose

At S&P Global, we transform data into Essential Intelligence®, unlocking potential and driving change. As the world becomes more complex, we push beyond traditional insights to create new levels of understanding. Join us to contribute to impactful change.

Our People

With over 35,000 employees worldwide, our team thrives on curiosity and a shared belief that essential intelligence helps build a prosperous future. We commit to sustainability, equity, and innovative solutions, constantly seeking progress to make a meaningful impact.

Our Values

Integrity, Discovery, Partnership

S&P Global powers global markets with essential intelligence, helping organizations make confident decisions. With a foundation of integrity, a spirit of discovery, and close partnerships, we achieve shared goals with our customers.

Benefits

• Health & Wellness: Comprehensive health care coverage.
• Flexible Downtime: Generous time off policies.
• Continuous Learning: Access to resources for career growth.
• Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs.
• Family Friendly Perks: Benefits for your partners and children.
• Beyond the Basics: Retail discounts and referral incentive awards.

For