Join LivePerson as a Site Reliability/DevOps Engineer - Elevate Your Career in Conversational AI

About LivePerson:

LivePerson (NASDAQ: LPSN) stands as the global leader in enterprise conversations. Our award-winning Conversational Cloud platform is trusted by top brands like HSBC, Chipotle, and Virgin Media to connect with millions of consumers. With nearly a billion conversational interactions every month, we offer a rich data set and cutting-edge safety tools to enhance customer experiences through Conversational AI.

Our Workplace Culture

We advocate for an inclusive workplace culture that promotes connection, collaboration, and innovation. At LivePerson, everyone is encouraged to ask questions, explore new solutions, and reach their full potential. We relentlessly strive to improve our products and services, solving problems that our customers care about.

Job Overview

LivePerson is looking for a Site Reliability/DevOps Engineer to join our Global Product & Technology (GPT) Division. As part of our SRE team, you will build and manage highly available, distributed systems. Join a dynamic environment that combines the agility of a start-up with the robustness of a global leader.

Key Responsibilities:

• Ensure 24x7 product uptime and reliability.
• Manage Linux servers in a multi-cloud environment.
• Oversee high availability Kubernetes resources using Helm charts.
• Deploy upgrades and patches with tools like Puppet, Ansible, and Chef.
• Monitor and troubleshoot alerts related to platform performance.
• Develop monitoring resources and alerting systems such as Grafana, Prometheus, Kibana, DataDog, and PagerDuty.
• Coordinate with DBA and developers to manage SQL and NOSQL database systems, including MongoDB, ElasticSearch, Postgres, MySQL, and others.
• Manage message bus systems like Kafka and Pulsar.

Qualifications:

• Minimum 3+ years of experience managing a cloud-based production environment (AWS, GCP, Azure, etc.).
• Proficient in working within a Linux environment, with strong scripting skills in Bash/Python.
• Experienced with configuration management systems such as Puppet, OpsCode Chef, Ansible.
• Strong expertise in Terraform, CloudFormation, or other IAC tools.
• Skilled in SQL, including DDL and complex queries.
• Experienced with the Kubernetes platform and microservices architecture.
• Familiarity with CI/CD pipeline orchestration tools like TeamCity, Jenkins, and GitLab.
• Highly motivated, independent, and a team player with excellent interpersonal skills.
• Excellent written and verbal communication skills.
• BS in Computer Science or a related field, or equivalent work experience.
• Strong background in cloud, network, and application security and compliance.
• Experience with GPT or other LLMs is a strong advantage.

Benefits

• Health: Medical, Dental, and Vision coverage.
• Time Away: Generous vacation and holiday allowances.
• Development: Tuition reimbursement and access to internal professional development resources.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to create impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone has the opportunity to create their own success. Recognized by Fast Company, Newsweek, and BuiltIn as a top innovative, beloved, and remote-friendly workplace, you'll love working here.

Commitment to Inclusivity and Accessibility

We are proud to be an Equal Opportunity Employer, welcoming applicants without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. We also accommodate applicants with criminal histories in accordance with federal, state, and local law.

If you require reasonable accommodation during the application or hiring process due to a disability, please inform your recruiting contact when you connect with us.