Sr. Manager, Data Analytics & CVM

Join Orange Egypt as Sr. Manager, Data Analytics & CVM

Are you ready to lead a dynamic team in transforming data into actionable insights and driving business performance? Join us at Orange Egypt, where your expertise in data analytics and customer value management (CVM) will enhance customer experiences and optimize business outcomes.

Purpose of the Role

As the Sr. Manager of Data Analytics, you will lead and manage a skilled team of analysts and Business Intelligence (BI) experts. You will be tasked with developing data-driven strategies and reports to improve decision-making and business strategy, specifically aimed at enhancing customer satisfaction and business performance in a thriving environment.

Key Responsibilities

Reporting and Visualization:

• Design and implement sophisticated reporting frameworks and KPIs to monitor and track key business metrics.
• Create interactive dashboards and reports, offering actionable insights across the organization.
• Work collaboratively with various teams to gather requirements and deliver impactful insights for strategic decision-making.
• Develop and define Orange Egypt’s insights and reporting strategies using advanced data visualization tools and data marts.
• Partner with RA, RB, and fraud analytics teams to refine analytics operations.

CVM Analytics and Product Ownership:

• Manage the integration of CVM systems with promotional engines to launch targeted offers effectively.
• Lead campaign analysis and oversee collaborations with commercial teams to maximize profitability and efficiency.
• Guide the development of an in-house CVM system to bolster targeted marketing, customer segmentation, and campaign management.
• Coordinate with IT to steer system architecture design and feature implementations, ensuring scalability and performance.
• Implement new campaign segmentation strategies in tandem with data science teams for enhanced machine learning targeting.

Team Leadership and Development:

• Mentor, coach, and develop team members, fostering an environment of continuous improvement and mutual respect.
• Set clear objectives, provide constructive feedback, and assess team performance to ensure alignment with business goals.
• Promote a positive, inclusive, and creative work atmosphere that supports professional growth and innovation.

Job Specifications

Education:

Bachelor’s or Master’s degree in Computer Science, Statistics, Data Science, Business Analytics, or related fields.

Experience:

• Minimum 5 years’ experience in data analytics, business intelligence, or similar roles, including at least 3 years in a leadership capacity.
• Proficiency in SQL, Python, R, Tableau, Power BI, and other analytics and visualization tools.
• Strong background in customer analytics, including segmentation, churn prediction, and customer lifetime value models.
• Exceptional communication and stakeholder management skills, capable of bridging technical and non-technical divides.
• Proven leadership skills with a track record of motivating and guiding diverse teams.
• Experience in telecommunications or similar industries is advantageous.

Skills and Abilities:

• Fluency in English, both written and spoken.
• Advanced skills in SQL and comprehensive knowledge of BI, Data Warehouse, and Data Lakehouse solutions.
• Solid understanding of Big Data, Python, Spark, with preferred experience in telecom sectors.
• Strong programming, debugging, and problem-solving skills.
• Leadership capabilities that inspire and drive team success.

This is an unparalleled opportunity to grow professionally and personally in an influential leadership role at Orange Egypt. If you have the passion for data and leadership, apply today to join our team as the Sr. Manager of Data Analytics & CVM!