Join Our Innovations Team as a Staff Engineer at Genesys

At Genesys, we harness the power of AI to craft outstanding customer experiences worldwide. Recognized as the leading experience orchestration platform through Genesys Cloud, we empower over 7,500 organizations across 100 countries to deliver empathetic, personalized interactions at scale. Annually, we enable 25 billion top-notch customer experiences. By prioritizing empathy and collaboration, our global team of over 6,000 members is driving revolutionary advancements in the tech realm.

Role Overview: Staff Engineer, Data and Analytics

As a pivotal part of our Innovations team, this role is geared towards visionaries devoted to transforming the future of customer experiences. Focused on Genesys App Foundry applications, your journey will encompass everything from ideation and architecture to delivery and maintenance, ensuring robust, scalable solutions in the cloud, driven by AI and analytics.

Key Responsibilities:

• Lead the end-to-end delivery of innovative applications and solutions.
• Architect and implement robust data integration strategies and solutions.
• Drive continuous improvement through leading-edge technology and practices.
• Collaborate across teams to deliver results in a dynamic, fast-paced environment.

Basic Qualifications:

• 8+ years in product development or management, and consulting within the contact center industry.
• 3+ years of experience in cloud technologies like AWS, Azure, or GCP.
• Profound expertise in Snowflake data modeling, ELT via Snowflake SQL, and general big data technologies.
• Demonstrated ability to communicate complex technical information to a diverse audience.

Desirable Qualifications:

• Snowflake Certification preferred.
• Experience with remote engineering teams.
• Background in software development and project management within contact center technologies.

Why Genesys?

At Genesys, we don’t just offer jobs— we forge paths for enduring careers, backed by a culture that upholds independence and impactful contributions. Enjoy benefits akin to major tech entities, including:

• Competitive salary and potential performance-based bonuses.
• Comprehensive health coverage (Medical, Dental, and Vision).
• Flexible working hours and remote work opportunities.
• 401(k) matching, Adoption Assistance, Fertility treatments, and more.
• Unlimited time off and 10 paid holidays.

Salary Range: $99,000.00 - $194,300.00

Explore more about our benefits at .

Commitment to Diversity

Genesys is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We evaluate candidates on merit and business needs, not on race, color, religion, gender, sexual orientation, gender identity or expression, or any other basis protected by law.

We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. Contact us through our Reasonable Accommodations Form if you require assistance during the application process.

Apply Now

Become a linchpin in the evolution of customer experience technology. Be a part of our growth story as you steer pivotal projects, revel in job autonomy, and much more. Embrace your next big career leap at Genesys.

If referred by a Genesys employee, please use the specific referral link to apply. We look forward to your application!