Engineer for Protection of Public Cloud Data

Company Description Veeam is a premier provider of backup and recovery software for virtual, physical, and cloud environments. Within Veeam, various departments oversee every phase of the solution lifecycle: from development and testing to implementation via an extensive partner network, we also offer multilingual technical support. Veeam crafts products designed to address complex backup and data management challenges. We work with a wide array of technologies that form the cornerstone of modern IT, including VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization, Windows, Linux and Unix physical systems, and servers such as Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA. Our offerings also extend to public clouds like Amazon, Azure and Google Cloud. Technical Customer Support is our customer's first point of call. This team has revolutionized our approach to technical support, matching challenging one-on-one support scenarios with our customers, leaving them with a positive experience and providing invaluable feedback to our developers and testers. We are currently seeking a Public Cloud Data Protection Engineer. Job Description Your responsibilities will include: - Providing technical support and in-depth troubleshooting for Veeam Software's B2B clients via telephone, email, and web conferencing. - Acting as a technical focal point in relationships to fellow IT Professionals. - Researching and troubleshooting customer problems and inquiries. - Updating and working on assigned cases promptly. - Contributing to documentation to bolster Veeam's knowledge base. - Accurately documenting all customer interactions within the SLA in our CRM tool. - Staying proactive and up-to-date with all the newest technologies related to Veeam’s products and their underlying technologies. Qualifications What we expect from you: - Full understanding and fluency in English (reading/writing/speaking). - Previous troubleshooting/administration experience. - Expertise in the following areas: Microsoft Azure, Amazon AWS, Google Cloud Platform, Microsoft SQL, Microsoft Windows Server administration, Linux administration, Networking, and Backups. - Ability to rapidly assimilate, understand, and explain technical information. - Willingness and aptitude to take ownership of client issues until resolution. - Excellent time management skills. - Ability to operate in a fast-paced environment. Additional Information We offer: - Exceptional professional and career opportunities within an international team of talented and energetic individuals. - Competitive salary with regular pay raises. - A generous benefits package from your first day of employment, including a premium healthcare program for you and your children, sick leave, meal vouchers, a MultiSport card, a public transportation pass, and a cell phone contract. - A Cafeteria Benefit Plan, which is an additional annual budget that you can spend on various benefits, such as travel, sports, wellness, education, etc. - Flexible working hours and a bureaucracy-free, informal environment. - Professional training and education, including courses, conferences, internal meetings, and unlimited access to an online library. Please note: If the applicant is permanently located outside of the Czech Republic, Veeam reserves the right to refuse the application.