Join JPMorgan Chase & Co. as a Business Analyst II (Senior Associate) in Digital Client Support

Overview:

Are you ready to be at the forefront of the digital transformation in financial services? At JPMorgan, a global leader in financial services, we are seeking a highly skilled Business Analyst II (Senior Associate) to elevate the client experience within our Digital Client Support team. This role not only offers the chance to work with cutting-edge technologies but also allows you to make a significant impact on our client satisfaction and operational efficiency.

Key Responsibilities:

Data Analytics and Reporting:

• Utilize analytical tools such as Excel, ServiceNow Reporting, Tableau, SQL, Python, and Alteryx to analyze and interpret data trends.
• Develop comprehensive reports to influence strategic decisions across the Digital Client Support (DCS) team and its partners.
• Drive process improvements and innovate solutions through advanced data analysis.
• Enhance client service insights with data-driven analysis, focusing on historical data, global trends, and key performance drivers.

Project Management:

• Analyze and document business requirements to guide the development of new technological solutions.
• Employ project management best practices to effectively manage and communicate project progress.
• Support the definition of measurable business goals (OKRs) and provide updates to management.
• Conduct impact analysis to determine necessary changes in business processes or operations.

Presentation, Structuring, and Storyboarding:

• Create impactful and clear presentations to convey complex information effectively.
• Document and streamline process flows to optimize client and operational interactions.
• Engage with learning opportunities to continuously improve presentation skills.

Required Qualifications:

• BS/MS degree in a quantitative field such as Business Administration or related disciplines.
• Minimum of 4 years’ experience in Data Management, Business Intelligence, or Analytics.
• Strong leadership, stakeholder management, and project management abilities.
• Proficiency in Excel, Tableau, and familiarity with RPA tools like UI Path is advantageous.
• Excellent problem-solving skills and the ability to perform well under pressure.
• Superb verbal and written communication skills.

What J.P. Morgan Offers:

At JPMorgan, we are committed to fostering a diverse and inclusive environment where every employee can thrive. Our commitment to innovation and excellence in serving our clients globally as part of our first-class business approach is paramount. We offer a supportive environment where career growth and development are encouraged.

JPMorgan Chase & Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to shape the future of banking? Apply now and take your career to the next level with JPMorgan Chase & Co. as a Business Analyst II (Senior Associate) in our dynamic Digital Client Support team!