After Sales Data Analyst

Company Description

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of highly recognized brands including lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost, and Hotelscan. 

Our mission is to lead the travel industry by harnessing technology to simplify, personalize, and enhance our customers’ travel experience. As specialists in brightening online travel, we assist our customers in finding and doing "whatever makes them pink". 

We constantly invest in talented individuals who ensure our offering aligns with the needs of our customers and keeps us at the forefront of technological evolution. We operate our business in 17 languages across 40 countries, with over 1,500 employees located in our offices worldwide. We develop our own products and services to facilitate the entire travel journey for millions of individuals. 

At the core of our culture is a commitment to inclusivity irrespective of race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We are firm believers in an equal opportunity space that welcomes and celebrates the uniqueness of everyone who works with us. We value diverse life experiences and respect differing viewpoints, as we know uniqueness drives innovation. We aim to ensure our employees represent the varied communities around the world which we help to travel.

lastminute.com N.V. is a publicly-listed company, trading under the ticker symbol LMN on the SIX Swiss Exchange.

Job Description

lastminute.com is seeking an ambitious and highly motivated Post Sales Data Analyst for its Data & Analytics department.

As a vital member of our team, your primary responsibility will be leveraging your analytical skills to generate actionable insights that enhance product performance and drive business growth. 

Working closely with product teams, you will provide wide-ranging analytical and technical support to enhance business intelligence and promote company growth.

This is an opportunity to optimize post-sales processes, increase automation levels, and improve customer satisfaction. 

Join a company that prioritizes data-driven decision making and fosters a collaborative work environment. 

Your contributions will play a key role in accomplishing our mission of providing outstanding travel and leisure experiences to our valued customers.

Key Responsibilities

• Analyze data to identify patterns and recommend actions to improve customer experience
• Provide reports to monitor initiatives, measure their impact, and track the performance of the implemented solutions
• Identify opportunities for process automation and collaborate with technology teams to operationalize them
• Work closely with internal stakeholders to identify and prioritize business needs and opportunities
• Seek out and proactively propose new business opportunities
• Assist in understanding how to measure each initiative, monitor their performance, and provide insights and recommendations accordingly
• Communicate and present results, insights, and recommendations to stakeholders at all company levels
• Cooperate with other Data Analysts throughout the company on collaborative projects to identify synergies and improve data governance.

Qualifications

Essential

• Strong analytical skills/mindset
• Minimum of 4 years of experience in a similar role within a fast-paced environment
• Strong SQL skills for querying and exploring data sets
• Profound knowledge of Excel/Google Sheets
• Fluency in English, both written and verbal
• Ability to influence decision-makers through data analysis presentations
• Good understanding of statistical analysis techniques and application using analytical languages (e.g. Python/R)
• Hands-on experience in data visualization and the use of data visualization tools
• Experience in business partnering/stakeholder management.

Desirable

• A degree in STEM
• Knowledge of TIBCO Spotfire
• Understanding of data modeling and best practices related to analytical databases
• Prior experience in the travel industry
• Familiarity with digital and e-commerce businesses.

Abilities/qualities 

• Problem-solving, decision-making skills, and innovative thinking
• High attention to detail and capability to effectively manage multiple projects, meeting deadlines successfully
• Proactive and strategic approach
• Strong team player with excellent communication skills, ready to challenge existing processes and applications.

Additional Information

What we offer

By joining our company, you will have the opportunity to:

• Become part of a dynamic team within an inclusive international environment
• Develop professionally due to our career journey and internal mobility perspectives
• Manage your schedule with flexible starting and ending times
• Have a shorter working week (36h), inclusive of 4 hours on Friday morning
• Use Friday mornings for learning, development, and focused deep work
• Work partially or entirely remotely in accordance with local laws
• Benefit from continual training through our company platform
• Enjoy employee discounts on travel
• Receive 2 days off per year for volunteering purposes
• Receive a bonus after 5 and another after 10 years in the company
• Access to free snacks/fruit/hot drinks/water/beverages at our offices
• Participate in exciting winter and summer corporate events
• Benefit from extended parental or marriage leave
• Have access to our Welfare platform (Corporate Benefits) where you can find exclusive discounts from over 1500 partners
• Have the opportunity to work in an international agile environment
• Have designated time for personal growth
• Gain access to online learning platforms like O’Reilly.