Customer Service Representative-Tucson West (Airport Location)- $1,000 New Hire Bonus! Onsite

Job Title: Customer Service Representative-Tucson West (Airport Location) - $1,000 New Hire Bonus! Onsite

Company Name: Alorica

Location: 2929 E. Corona Road, Tucson, AZ

Employment Type: Full-time

Salary: $17/Hour

Join Team Alorica

At Alorica, we are redefining global leadership in customer service and experience, one interaction at a time. With options like Alorica-at-home and our presence in 18 countries, over 70% of our leadership positions are filled through internal promotions, offering vast career opportunities in customer service, tech support, management, and more.

We pride ourselves not only on our professional achievements but also on fostering a supportive work environment through our in-house charity, Making Lives Better with Alorica (MLBA), which empowers our team members to contribute to their communities.

Job Summary

As a Customer Service Representative at Alorica, you will be integral in helping address and resolve our customers' concerns, ensuring a positive experience with every call.

Key Responsibilities

• Address and resolve customer issues and inquiries
• Document all call-related information for reporting purposes
• Update and maintain customer information in the database
• Promote and upsell new or enhanced services to existing customers

Qualifications

• High School diploma or GED required
• Prior customer service experience preferred
• Strong computer skills and proficiency in Microsoft Office suite
• Excellent communication abilities, both oral and written
• Professional, courteous, customer-oriented

Work Environment and Physical Demands

This role primarily involves sedentary work within a climate-controlled call center environment, continuously using a phone and computer system.

Benefits

Alorica offers a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Flexible daily or weekly pay options
• 401K retirement plan and tuition reimbursement
• Leadership and professional development programs
• Extensive employee discounts and voluntary benefit options

Application Process

To join our team:

• Submit your application
• Complete the online assessment
• Our HR team will review your application and reach out if you are selected to proceed

Alorica is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Disclaimer: This job description reflects the general nature and level of work expected of personnel in this role. Specific duties and responsibilities may vary.