Customer Success Manager - Cloud Data

TetraScience is a Scientific Data Cloud company that aims to address the world's major challenges by enhancing and propelling scientific findings. The Tetra Scientific Data Cloud gives life sciences companies the flexibility, scalability, and data-centric capabilities they need to access compliant, engineered, fluid, and actionable scientific data ('Tetra Data'). As an open platform, TetraScience has formed the largest network of life science innovators, including equipment manufacturers, informatics solution providers, CRO/CDMOs, visualization, analysis, and data science partners - facilitating compatibility and empowering an innovation feedback loop to shape the future of life sciences and harness the power of the world's scientific data. Our basic principles, defined and exemplified by Tetra Leadership, aim to direct our behaviors, actions, and decisions so that we function as a unit. We are seeking to expand our team with individuals who demonstrate and embody the following values: - Transparency and Context- We trust that our team will make the right choices and tackle any challenges when provided with data and context. - Trust and Collaboration- We believe that trust can only exist with transparency. We are dedicated to always communicating openly and sincerely. - Fearlessness and Resilience- We actively confront challenges of all kinds. We accept uncertainty and make calculated risks. -Alignment with Customers- We are fully dedicated to ensuring that our customers and partners achieve their objectives. Requirements include delivering an outstanding customer experience by adopting a customer-centric approach and handling all facets of client relationships such as retention, expansion, and overall satisfaction. Experience in enforcing customer success metrics around adoption, expansion, and retention is required, as well as managing customer onboarding. Accomplishments that we look for in a suitable candidate also include experience in a cloud data customer success team, excellent communication skills for alignment with sales, marketing, and engineering stakeholders, and at least five years of Customer Success, Professional Services, or Consulting experience in an Enterprise SaaS environment. Some of the benefits we offer include a competitive salary and equity in a rapidly expanding company, a supportive and team-oriented culture of continuous improvement, generous paid time off (PTO), 100% employer-paid benefits for all eligible employees, and flexible working conditions, including remote work. #LIremote