Join Our Team as a Data Ops Associate at Elsevier

About Our Team

At Elsevier, the Customer Success team is dedicated to providing high-quality administrative support and ensuring an exceptional experience for both our internal and external customers. Working closely with sales representatives and channel partners, our team plays a crucial role in the post-sales process, helping to maintain seamless service delivery and client satisfaction.

About the Role

As a Data Ops Associate, you are essential in managing customer orders for a diverse range of products including publications, journals, and books. You will not only oversee the ordering processes to ensure timely delivery but also have the opportunity to develop complex reports that provide insights, boosting business intelligence.

Key Responsibilities

- Drive customer experience by ensuring all assigned activities like orders, agreements, and emails are processed within the agreed Time and Quality.

- Address customer queries professionally by phone and email, following Best Practice guidelines.

- Develop and maintain customer accounts in relevant systems adhering to business/process requirements as per SOP/Training Modules.

- Complete Root Cause Analysis for escalations, providing effective solutions to prevent future issues.

- Ensure comprehensive process and business knowledge to support the Account Manager and sales team effectively.

Requirements

To be successful in this role, you should have prior experience in customer service or a customer-facing role, possess strong problem-solving skills, and be highly adaptable in a dynamic environment. Proficiency in Microsoft Office, especially Excel, and the ability to quickly learn new systems are crucial. Fluency in English, both verbal and written, and excellent communication skills are required. Experience in Master Data Management or related fields is an advantage.

Our Work Environment

We promote a healthy work-life balance with flexible working options, including remote and hybrid work styles, and flexible working hours. Elsevier values long-term relationships, which is reflected in our numerous wellbeing initiatives and average service length of 9 years.

Benefits of Working with Us

- Group Health and Life Insurance Policies

- Generous long-service awards

- Family-friendly leave policies

- Subsidised food and free transport options in specific locations

About Elsevier

As a global leader in information and analytics, Elsevier helps professionals advance in science and healthcare. With a strong publishing heritage, we merge quality content with innovative technology to support research, health education, and outstanding healthcare practices.

Why Join Us?

At Elsevier, your work is impactful, aiding scientific and healthcare communities worldwide. We are committed to your continuous personal and professional growth in an inclusive, agile, and supportive workplace.

Elsevier is fiercely inclusive and an equal opportunity employer, committed to diversity in all its forms. We provide a fair and accessible recruitment process—if accommodations are needed, please contact us via our Applicant Request Support Form.

Ready to make a meaningful difference? Join Elsevier as a Data Ops Associate!

To apply or learn more about the role, visit .

We look forward to welcoming you to our team!