EDI Data Operations Consultant

Join Our Team as an EDI Data Operations Consultant at Sun Life

At Sun Life, we celebrate the uniqueness of your background, experience, and perspective. Here, you'll be encouraged, empowered, and challenged to be your best self. Collaborate with dynamic colleagues who are experts in their fields and eager to share their knowledge. Our leaders will inspire and assist you in reaching your full potential and achieving new heights. Every day brings exciting opportunities to make life brighter for our clients, who are at the heart of everything we do.

Job Description

Position Summary

We are seeking an EDI Data Operations Consultant to join our team, reporting to the Associate Director of Integrated Absence & STD. This role is a pivotal opportunity for a subject matter expert in electronic data interchange (EDI) within integrated Absence Management (FMLA, ADA, PFL, PFML, STD, state-mandated disability, company leaves, municipal leaves). The successful candidate will work closely with IT, business, and project teams to ensure accurate representation of EDI-related functions and technologies throughout all phases of a project.

Key Responsibilities

• Serve as the EDI subject matter expert, providing guidance on client and employer data handling and the necessary connectivity between data feeds, claims applications, data stores, reporting, and security.
• Play a key role in business planning to deliver a consultative, flexible, and smooth implementation experience for clients, employers, brokers, vendors, and stakeholders.
• Guide clients, employers, brokers, and vendors on the development, delivery, and maintenance of eligibility and historical & takeover files.
• Represent the Integrated Absence & STD team in project meetings, elaborations, and capability definitions.
• Monitor and document file delivery schedules, timeliness, error reporting, and communicate issues to stakeholders.
• Support claims staff, vendors, employers, brokers, and clients in troubleshooting file-related issues and facilitate customer-specific needs.
• Maintain appropriate documentation regarding file specifications and communicate any changes to internal teams and stakeholders.
• Manipulate historical and takeover files to standard formats and load them into the system while troubleshooting with the IT team.
• Utilize data to create analytics and compare employer records to industry data.
• Develop processes that ensure quality outcomes within efficient timelines and accuracy.
• Support the development of core capabilities for new client file feeds or large-case reporting needs.
• Customize employer and client accounts, leave preferences, and communications to meet customer needs.

Position Requirements and Qualifications

• Proficiency in Excel is required.
• 2-4 years of EDI-related experience.
• Experience in Absence Management products (FMLA, STD, Paid Family Medical Leave, ADA, Worker's Comp) is preferred.
• Bachelor’s degree or equivalent preferred.
• Excellent oral and written communication and presentation skills.
• Ability to quickly build credibility and work effectively with team members across the organization.
• Strong project management and organizational skills.
• Strong analytical skills.
• Ability to travel occasionally.

Why Work at Sun Life

At Sun Life, we offer excellent benefits and wellness programs that support your mental, physical, and financial well-being. Enjoy generous vacation and sick time, market-leading paid family, parental, and adoption leave, medical plans, life and disability insurance programs, retirement and stock purchase programs, and flexible work environments.

Sun Life is certified as a Great Place to Work® in Canada and the U.S. We have also been named as a “Top 10” employer by the Boston Globe's “Top Places to Work” for two consecutive years.

Salary Range by Location

• Southern California: $55,200-$82,800 annually.
• Central California: $58,200-$87,300 annually.
• Northern California: $52,600-$78,900 annually.
• Minnesota, Colorado, Nevada: $52,600-$78,900 annually.
• Connecticut, Maryland: $55,200-$82,800 annually.
• Washington, Rhode Island: $