[Hiring] Digital Experience Manager @Bloomreach

Jul 09, 2024 - Bloomreach is hiring a remote Digital Experience Manager. 💸 Salary: $75,000-$95,000. 📍Location: USA.

About Bloomreach

Bloomreach is the leading Commerce Experience Cloud, empowering brands to deliver magical, personalized customer journeys. Our products drive true personalization and digital commerce growth through:

• Discovery: AI-driven search and merchandising
• Content: Headless CMS solutions
• Engagement: Leading CDP and marketing automation solutions

Our unified customer and product data, combined with AI optimization, enable revenue-driving digital commerce experiences. Bloomreach works with over 850 global brands like Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Recently, Bloomreach raised $175 million in a Series F funding round, reaching a $2.2 billion valuation, led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. Learn more at .

About the Role

Bloomreach is seeking a Digital Experience Manager to lead our customers through a digital experience transformation. This role involves developing best practices and innovative market ideas. Collaborating closely with customer leadership and delivery teams, the Digital Experience Manager will drive digital transformation programs, maximizing the value customers get from the Bloomreach platform.

You'll work with customers to inspire and assist them in utilizing our platform's full potential. This role includes significant collaboration with internal teams such as Account Management, Product, Technical Services, Business Services, and Support. Success will require strong customer orientation, exceptional collaboration skills, and a curious and critical mindset.

Responsibilities

• Challenge conventional thinking and bring innovative ideas to customers and account teams
• Showcase Bloomreach’s digital experience capabilities
• Provide leadership in developing successful digital experience roadmaps
• Establish yourself as a thought leader and trusted advisor
• Ensure customer satisfaction and demonstrate value in strategic accounts

Requirements

• 2-4 years of professional experience in customer success
• 2+ years of relevant experience in digital experience technologies; retail/eCommerce experience is a plus
• Analytical skills to interpret raw data
• Ability to thrive in a fast-paced startup environment
• Autonomous with strong project management capabilities
• Excellent communication skills
• Strong presentation skills with creative thinking

Bonus Points

• Hands-on SaaS experience
• Experience with SEO, Site Search, and Merchandising tools
• eCommerce experience
• B2B experience

Compensation: The base salary range for this position is $75,000-$95,000. The actual offer will be based on various factors including skills, qualifications, geographical location, and experience.

Regional Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

More About Bloomreach

Culture

• Freedom and trust with no strict corporate rules
• Defined values and key behaviors embedded in all processes
• Flexible working hours
• Remote-first with global Bloomreach Hubs
• Company events to foster a global spirit and excitement
• Support for volunteering activities
• Stellar ratings on and

Personal Development

• People Development Program for personal growth
• Access to communication coaches <