[Hiring] Senior Program Manager @Authenticx

Job Title: Remote Senior Program Manager

Date: Jul 27, 2024

Location: USA

Company Description

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We channel our passion and talent into helping healthcare leaders listen to their conversational data, delivering value to the enterprise.

What Do We Offer Our Team Members?

• A culture based on our core values of Authenticity, Courage, and Having Fun

• A collaborative environment supporting personal and professional development

• Remote/virtual working flexibility

• Free health insurance options

• Comprehensive benefits - medical, vision, dental, life, and disability insurance

• HSA and FSA plans

• 401(K)

• Unlimited vacation time

• Generous paid holidays, sick leave, and parental leave

• Perks at Work membership for discounts on shopping, travel, and more

Job Description

We are seeking a Senior Program Manager for our Professional Services team. Key responsibilities include:

• Serving as the strategic customer success manager for assigned enterprise healthcare clients, including pharmaceutical, provider (large hospital systems), and insurance/payer companies.

• Helping clients evaluate qualitative and quantitative data using the Authenticx platform to inform decisions that drive business improvement.

• Managing our customer methodology, conducting meetings and presentations, and handling multiple stakeholder relationships to achieve impactful outcomes with our AI.

• Owning the customer experience and collaborating with other Authenticx teams to meet client objectives.

• Proactively managing client health, mitigating risks, and removing obstacles to achieve success and renewal.

• Ensuring clients see measurable value from their investment in Authenticx by holding them accountable for their success.

• Identifying opportunities for upsells and expansion with the Revenue Team.

Qualifications

Skills and Knowledge:

The ideal Senior Program Manager will possess:

• A strong understanding of enterprise KPIs and macro measures of success, especially in large provider, pharma, and payer companies.

• Competence in strategic planning and budget management to discuss business impact and measurable outcomes at an executive level.

• Skills in establishing stakeholder relationships across organizational levels, with an emphasis on executive relationships.

• Ability to make confident, credible business cases and secure commitment from stakeholders to drive results.

• Expertise in conflict resolution, negotiation, overcoming objections, and collaboration to achieve results.

• Comfort with healthy conflict, radical candor, and holding others accountable.

• Strong problem-solving skills and proficiency in probing with open-ended questions to determine root causes and find solutions.

Minimum Qualifications:

• Bachelor’s degree in Business, Healthcare, Informatics, or a related field.

• At least 5 years of experience in a B2B client-facing role.

• Strong interpersonal skills across all organizational levels.

• Proven experience as an effective team leader on large, enterprise cross-functional projects.

• Well-organized with the ability to prioritize strategically.

• Experience with web applications and new technologies in a fast-paced environment.

Desired Qualifications:

• At least 5 years of Saa