Join Optus - Say YES to a Bright Future!

At Optus, our ambitious goal is to become Australia’s most loved everyday brand. We are seeking a passionate Junior Voice AI Engineer to join our dynamic team. If you're ready to tackle technical challenges and collaborate with seasoned professionals to optimize our voice platform's performance, this role is for you!

About the Role

As a Junior Voice AI Engineer, you will be deeply involved in maintaining and enhancing our robust and efficient voice infrastructure. Here's what a day in the life at Optus looks like:

Key Responsibilities

• Assist in managing and monitoring the health and performance of the voice platform.
• Proactively analyze platform metrics to find opportunities for optimization and scalability.
• Collaborate with internal teams to ensure a seamless user experience for voice services.
• Implement and manage user access controls based on specific roles and responsibilities.
• Conduct root cause analysis for voice-related incidents and propose preventive solutions.
• Supervise routing performance and suggest improvements to enhance customer experience and operational performance.
• Identify and implement platform improvements aligned with business objectives.
• Support capacity planning efforts using historical data and industry trends to forecast voice traffic demand.
• Evaluate new technologies with vendors and service providers to ensure compliance with SLAs.
• Collaborate on technology integration projects to enhance the customer experience, leveraging technologies like Google CCAI, SQL databases, RESTful APIs, and CI/CD tools.

Qualifications

To excel in this role, you should possess:

• A professional degree or equivalent qualification in Computer Science, Telecommunications, Information Technology, or a related field.
• Relevant internship or work experience in the telecommunications or IT industry.
• An understanding of voice communication technologies, including VoIP protocols, SIP, RTP, and telephony systems.
• Knowledge of telecommunications infrastructure, call routing principles, and network protocols (e.g., TCP/IP).
• Strong voice platform management principles, including monitoring, configuration, and maintenance tasks.
• Problem-solving skills to identify and resolve technical issues related to voice platforms and networks.
• Effective communication skills to collaborate with internal teams, external vendors, and business partners.
• An eagerness to learn and adapt to new technologies and industry trends.

Our Perks

At Optus, we believe in taking care of our people. Here are some perks you'll love:

• Flexible work arrangements: 3 days in the office, 2 days remote.
• Inclusive paid parental leave - up to 14 weeks for the primary caregiver.
• Access to the ‘Parents at Work portal’ for resources, webinars, and support.
• Opportunities for professional growth through our extensive online and facilitator-led learning catalogue.
• Join our employee-led volunteer groups like Culture Connect, Elevate Women, Disability Network, and more.
• Enjoy a vibrant campus life with facilities like restaurants, cafes, a gymnasium, a GP, and a post office.
• Easy travel options to the Sydney Campus - Optus bus from Sydney CBD (20 min) and Macquarie University Metro Station (every 6-8 minutes).

Keen to see what it’s really like to work at Optus? Search on LinkedIn to go behind the scenes!

Diversity and Inclusion

At Optus, we value diversity and embrace individual differences. We are committed to ensuring equal employment opportunities for all candidates, including those from diverse gender, cultural, and linguistic backgrounds, individuals with disabilities, members of the LGBTQIA+ community, veterans, and Aboriginal and/or Torres Strait Islander individuals. If you require any adjustments or accessibility support during the recruitment process, please email along with your preferred method of contact.

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