Language Data Annotator (Fixed Term 6 months) - English and Thai at Genesys

Join Genesys, a global leader empowering over 8,000 organizations in 100+ countries to enhance loyalty and business outcomes through unparalleled customer and employee experiences. Leveraging Genesys Cloud, the premier AI-powered experience orchestration platform, we deliver cutting-edge CX solutions for organizations of all sizes. By providing empathetic and personalized experiences at scale, Genesys helps drive growth and differentiation at the right customer interactions.

At Genesys, over 6,000 employees worldwide embrace empathy and promote collaboration to achieve success. While we offer competitive benefits and perks, our culture prioritizes independence and ownership, allowing employees to make a significant impact. Join us to shape the future of customer experience.

Position: Language Data Annotator, Full-time, Fixed-term (6 months)

Location: India

Start Date: ASAP

Job Summary

We are looking for a meticulous Language Data Annotator to join our team. In this dynamic role, you will be instrumental in annotating and analyzing language data to support the development of our AI and natural language processing products. Your detailed-oriented mindset, analytical prowess, and independent working style will be essential in providing high-quality data and vital insights to our research team.

This role is part of the Radarr ML engineering team, focusing on language detection and sentiment analysis across a myriad of public social channels and languages.

Key Responsibilities

• Accurately annotate text data by following detailed guidelines to identify linguistic features and categories.
• Collaborate with the research team to resolve data ambiguities and provide feedback on the annotation process.
• Conduct qualitative error analysis and offer actionable insights to enhance data quality.
• Support the creation of language datasets for model training and evaluation.
• Assist with various ad-hoc data-related tasks as needed.

Skills & Experience

• Native or near-native proficiency in English and Thai. Fluency in other languages is advantageous.
• Exceptional attention to detail, accuracy, efficiency, and ability to quickly learn and implement new concepts and guidelines.
• Comfortable in a digital environment, ideally proficient with productivity software and text editors.
• Minimum of 1 year experience in language data annotation, manipulation, and analysis, with familiarity with annotation tools being preferred.
• Desirable: Previous experience in customer service/contact centers.

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About Genesys

Genesys orchestrates billions of exceptional customer experiences annually for organizations in over 100 countries. Utilizing cloud, digital, and AI technologies, Genesys enables organizations to realize Experience as a Service™, delivering empathetic and scalable customer experiences. Our solutions empower proactive, predictive, and hyper-personalized interactions, enhancing customer connections across any channel while boosting employee productivity and engagement. Transform your back-office technology with Genesys to foster intimacy at scale and build customer trust and loyalty.

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Reasonable Accommodations

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Genesys is an equal opportunity employer committed to workplace equity. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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