Join Dr. Reddy’s Laboratories Ltd. as an Operations Lead – AFL and Dietlogues

Company Description:

Dr. Reddy’s Laboratories Ltd. is a renowned multinational pharmaceutical company dedicated to accelerating access to affordable and innovative medicines for global communities. With over 24,000 employees and a presence in 66 countries, we have been unwavering in our mission since 1984 to promote Good Health because it can't wait. Our foundation is built on deep science, progressive people practices, and robust corporate governance. We are committed to sustainability, aiming to reach over 1.5 billion patients worldwide by 2030, ensuring respect for people, planet, and purpose.

Job Description:

Designation: Operations Lead – AFL and Dietlogues

Role Description:

We are seeking a full-time Operations Lead to enhance the impact of DRFHE programs—AFL and Dietlogues. This role demands robust operational leadership to ensure the seamless and timely execution of all programs. You will supervise a team, manage quality assurance, strategize process improvements, and collaborate with various stakeholders to ensure a delightful experience for all participants, including doctors, patients, and external stakeholders.

Reporting To: Lead AFL and Dietlogues

Location: Hyderabad

Role Band: Indigo

Roles and Responsibilities:

• Refine and continuously improve current processes for efficient operations and impact.
• Oversee the daily operations of the AFL and Dietlogues teams.
• Monitor team performance and provide coaching, training, and feedback for improvement.
• Align operations with organizational objectives through effective collaboration with internal stakeholders.
• Maintain professional relationships with customers, internal business lines, and external stakeholders.
• Implement quality assurance measures to enhance customer service quality and satisfaction.
• Analyze data to identify process improvement opportunities.
• Report on operational efficiency and quality standards on a weekly, monthly, quarterly, and annual basis.
• Integrate new technologies and business processes as needed.
• Develop conflict-resolution and service recovery programs.

Qualifications and Experience:

• MBA with 12 to 15 years of experience in handling operations.
• Pharma sales and marketing experience is desirable but not mandatory.
• Proficiency in MS Excel, MS PowerPoint, and data analytics.
• Project Management Professional (PMP) certification from PMI can substitute educational requirements.

Skills and Knowledge:

• Excellent communication and organizational skills for coordinating project activities.
• Ability to conduct research for special projects and present written/oral briefings.
• Strong decision-making skills in high-pressure situations.
• Analytical thinking to drive strategy using data.
• Patient, detail-oriented, and a critical thinker.
• Ability to maintain effective working relations within and outside the organization.
• Competence in handling regular calls, virtual/physical meetings, and interacting with different stakeholders.
• Excellent command of spoken and written English.

About Dr. Reddy’s Foundation for Health Education (DRFHE):

Dr. Reddy’s Foundation for Health Education (DRFHE) focuses on enhancing patient care across the healthcare delivery chain. Our initiatives, under Training, Awareness, and Dietlogues, aim to improve the communication skills of healthcare stakeholders, create awareness to prevent diseases, and provide clinical dietary consultations based on physicians' recommendations.

Additional Information:

About the Department - Global Generics India:

Since 1986, Global Generics India has emerged as a trusted name in the healthcare industry, ranking among the top 10 Pharma Companies in the Indian Pharma Market. We continue to grow with a focus on leveraging digital capabilities, collaborations, innovations, and inorganic opportunities.

Benefits Offered:

At Dr. Reddy’s, we support your career growth through personalized learning programs and provide benefits that match the best industry standards. These include joining and relocation support, family support (maternity and paternity benefits), learning and development opportunities, medical coverage for