Join OKX as a Principal Product Manager in Singapore

OKX, a leader in digital asset exchange and blockchain technology, is looking for a highly skilled Principal Product Manager, Chatbot and Customer Service to join our innovative team in Singapore. This role focuses on the development and management of data applications and enhancing customer service experiences through cutting-edge technologies.

Who We Are

Since 2017, OKX has been at the forefront of the financial ecosystem transformation through our advanced digital asset exchange, Web3 portal and robust blockchain solutions. Serving over 50 million users across 180 countries, we are dedicated to empowering individuals with access to the decentralized financial world. Our diverse and talented workforce of over 3,000 globally thrives on innovation and social responsibility, with a strong commitment to public welfare initiatives.

About the Opportunity

We are actively seeking a forward-thinking Data Product Manager who will be instrumental in optimizing our data to drive insightful business decisions and enhance customer service applications. Your role involves close collaboration with cross-functional teams to understand business needs and lead the development of customer-facing solutions.

What You’ll Be Doing:

• Perform market research and competitive analysis to identify development opportunities.
• Translate user needs into precise product specifications and user stories.
• Collaborate with data engineers, UI/UX designers, software engineers, and QA teams to deliver user-friendly data applications.
• Monitor KPIs and user feedback to continuously refine and evolve application offerings.

What We Look For In You:

• Bachelor’s degree or higher in Computer Science, Information Systems, or related fields.
• Proven experience as a Product Manager with a focus on data-centric applications.
• Strong understanding of customer service workflows and data analytics.
• Proficient in SQL and data analysis with a proven ability to drive data-driven decisions.
• Exceptional communication and leadership skills, with proficiency in English and Mandarin.

This position requires a current right to work in Singapore without the need for visa sponsorship by OKX.

Perks & Benefits

• Competitive compensation package.
• Extensive learning and development programs.
• Team building activities and wellness allowances.
• Comprehensive healthcare coverage for employees and dependents.

If you are motivated to be part of a company reshaping the future of finance, apply to OKX today and help us create innovative solutions that meet and exceed user needs.

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