Product Leader, Generative AI Platform

Product Leader/Sr Product Leader, Generative AI Platform: (Belmont, CA)

Say hello to possibilities.
It’s not everyday that you consider starting a new career challenge.
We’re RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re a $2 billion company that’s growing steadily and we’re expanding our Product Management team to make sure we stay ahead of the competition.

Product Leader/Sr Product Leader, Generative AI platform:

Key Responsibilities:

• Define and communicate the vision, strategy, and roadmap for our generative AI platform that focuses on conversational data to drive employee (EX) and customer experiences (CX)
• Lead a cross-functional team of designers, product managers, and engineers across RingCentral to bring the product vision to the market that is differentiated, cloud-native, and, more importantly, solve/improve customer experience.
• Deliver Enterprise-focused user experience supporting the company's objective of generating both new and expansion ARR
• Collaborate with engineering, data science, data engineering, and other product teams to deliver models that are efficient, scalable, and explainable
• Lead user research, competitive analysis, and market research to validate hypotheses and identify customer needs and pain points
• Deliver effective solutions by defining success metrics, driving progress and communicating results to stakeholders
• Manage trade-offs, risks, and dependencies across multiple projects and teams

To be successful in this role, you should have:

• 8+ years of product management experience in AI/ML models, data science or related fields
• Experience in managing AI/ML-based products that deal with complex data, processing, and analysis
• Data-driven mindset and strong analytical skills
• Excellent communication, collaboration and stakeholder management skills
• Knowledge of how B2B data helps sales and marketing teams achieve their goals
• Knowledge of CCaaS and UCaaS markets and product execution models
• Detail-oriented yet able to see the big picture
• Bias for action - focus on getting things done in a highly matrixed organization
• Work in a geographically distributed / hybrid work environment culture
• Bachelor's or Master's degree in CS, or equivalent military and/or work experience

About RingCentral:
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

If you are hired in Belmont, the base for this position is between $190,000 and $230,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

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