Senior Analyst (Business Intelligence)

Company Description

Supporting millions of Australians since 1988 with low fees and competitive long-term performance. Profits return to members, not shareholders

Closing date: Close of Business Wednesday 1st November 2024 .*

Job Description

• Join an Award-Winning Fund Provider 
• Add Value and be a part of the Business Intelligence (BI) and Research stream of a broader Analytics Team
• 12 Month Fixed Term Contract 
• Located in Sydney 
• Hybrid Working from Head Office in Sydney CBD and home 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognized as a leader in responsible investment*. We believe that when members understand and engage with their super, they’re more likely to achieve a better retirement outcome.

Everything we do at Rest is guided by our values and behaviors, we strive to Be Daring, Keep it Simple, Take Action and Have Grit. In simple terms, we want our people to thrive and love the work they do.

About the Job

In this 12 Month Fixed Term Contract, the Senior Analyst is part of the Business Intelligence (BI) and Research stream of a larger Analytics Team, supporting a wide range of business stakeholders by finding innovative connections through data mining and deep-dive analysis. This role provides the business with deep insights into the current and likely future behavior of Rest's members and employers through visualization and data storytelling.

This role supports enterprise business strategy, including member retention, onboarding and employer service, executing in partnership with all teams across Rest.

The Senior Analyst (BI) role works daily within a cross-functional Data and Insight product team. A product owner sets vision, roadmap, and priorities for the team. Each team possesses the skills required to deliver functional solutions to end-users, including but not limited to, analysts, engineers, quality assurance, scrum master, etc. 

Key responsibilities include:

• Help devise and implement behavioral analysis, providing actionable insights to key stakeholders.
• Create and maintain intuitive Tableau dashboards that back data-driven decision making. Dashboards should focus on optimization and end-user experience to promote a self-service analytics culture.
• Actively contribute to the continuous development of the analytical hub through data enrichment, customer interaction derivation, trigger detection, and feature engineering.
• As part of a cross-functional data and insights product team, deploy new analytical data models by sourcing, transforming, and modeling necessary data.
• As part of a cross-functional data and insights product team, design, develop, and implement analytical solutions. This includes understanding key member behaviors that drive customer acquisition, retention, and engagement.
• Deep-Dive Analysis: Use SQL and other analytical tools to make in-depth analyses to answer complex business questions and extract actionable insights, contributing to the development of business plans and strategies.
• Promote Data-Driven Decision Making: Foster a culture of evidence-based decision making by providing training and support in Tableau navigation, dashboard usage, and interpretation of analysis.
• Continuous Improvement: Identify opportunities for improvement, align with the overall analytics strategy, and implement changes to ensure continuous improvement of analytical solutions.
• Compliance and Standards: Adhere to organizational principles and guidelines, ensuring that solutions delivered are strong, scalable, and consistent with Rest's existing framework.
• Actively participate and contribute to the Analytics Community of Practice.
• As an expert in data and performance reporting, proactively coach junior members of the Analytics team and guide members of the Tableau Community when necessary.

As part of the employee's learning and development, this position may have the opportunity to be involved in all aspects of the Analytics team’s scope over time.

Qualifications

About You 

Required qualifications, experience, understanding or credentials including:

• University degree in mathematics/statistical modeling/computer science or related discipline
• Minimum 5 years of work experience in a similar role
• Solid experience with a range of databases and a high level of data literacy
• Proven track record of using SQL/Tableau Prep/Python (or equivalent tool) to clean, transform and analyze data
• Proven track record of using Tableau/PowerBI (or equivalent data visualization tool) to deliver actionable insights and dashboard reports
• Analytical skills to combine both quantitative and qualitative information that allows for the development of insights-driven reports and dashboards
• Strong written and verbal communication skills to effectively relate data and information to a non-technical audience
• Strong ability and interest in translating data into information; information into knowledge; including the ability to identify data patterns, trends and linkages
• Strong eye for detail and numerical accuracy
• Experience with cloud-based platforms (e.g. AWS Redshift), Agile tools (e.g. Jira) preferred
• Experience with machine learning methodologies and tools (e.g. R and Python) preferred
• Industry knowledge preferred – experience and/or understanding of superannuation/ financial services industry/insurance

Additionally, what we are looking for:

• Self-starter: self-motivated and entrepreneurial, with strong execution ability, and able to set priorities and work independently under guidance.
• A positive attitude: you like a challenge, have a competitive spirit, are curious and driven to learn and understand how things work – with a keen sense of business and a passion for professional development.
• Team-Oriented: a team player focusing on results and delivering on them.
• Effective communicator: strong written and verbal communication skills with the ability to translate complex data into understandable insights.
• Adaptable: and able to adjust quickly to a changing environment.
• Relationship builder: excellent interpersonal skills with the ability to manage multiple stakeholders simultaneously: willing to reach out, discuss and collaborate with key stakeholders, both independently and as a team.
• Organized: ability to manage multiple priorities and deadlines.
• Strong sense of curiosity: shows a willingness to learn new things, participate and ask questions, and is passionate about better outcomes.

Additional Information

Benefits

We have designed our benefits for you to tailor your experience with us, and they include:

• Personal and professional development opportunities 
• Flexible, hybrid working – work to suit your lifestyle (must be based in Australia) 
• Purchase leave scheme and gender-neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Breaks free of meetings (Rest Stops) 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviors) 

If you share our values, believe you can make a difference for our members, and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value our diverse team's different backgrounds, lived experiences, and abilities. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations, and thinking styles. This includes people with disabilities, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples, and those who experienced a disruption in their work history due to a career or other breaks.

Please note only individuals with the right to work in Australia will be considered.

*Funds under management as of 31 December 2022. Rest is recognized as a by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications before the closing date and may close the role earlier