Senior Technology Consultant - (AI Specialist)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move quickly because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you're part of an ambitious team of change makers who possess a restless curiosity and a drive for ingenuity. We understand that your best work occurs when you live your best life and share your unique talents, so we do everything we can to facilitate that. We dream big together, supporting each other's individual and collective aspirations. The future belongs to us and it starts with you.

With over 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we are proud to have been named one of the FORTUNE 100 Best Companies to Work For® and one of the World's Most Admired Companies™.

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If you're unsure whether you meet all the qualifications of a job description but are deeply excited about the role, we still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, who may not have followed a typical route related to this role. We believe skills and experiences are transferrable and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Be a key member of a new team we are building in Costa Rica. The role of the Senior Technology Consultant - (AI Specialist) is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform, accelerating their time-to-value.

As part of the global customer success organization, this role helps customers unlock business value and speed up the adoption of the ServiceNow products they have purchased through the delivery of our technical accelerators.

You will act as a ServiceNow subject matter expert, bringing ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations, and a career at ServiceNow means continually striving to be better.

The perfect candidate is someone with significant experience in ServiceNow development who wants to assist our client base in enhancing their digital transformation capabilities.

Qualifications

To be successful in this role you should have:

• Demonstrable technical and business process experience leading the development and delivery of ServiceNow solutions in client environments.
• Knowledge of technical components such as LDAP, SAML/SSO, and integrations using these technologies.
• Ideally, experience with AI/ML technology, preferably with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
• Experience working with Agile methodologies.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Excellent interpersonal skills, a customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.
  • (Fluency in Portuguese is a plus).
• Has ServiceNow certifications and is prepared to study for, obtain, and maintain more.
• Committed to going above and beyond for customers, ensuring that actions deliver measurable value for the customer, and generating customer success stories.
• Loves to win as a team and work efficiently in a collaborative environment.
• A desire to contribute to our workplace where everyone can be their best self and feel an amazing sense of belonging.
• Has a humble and hungry mindset, and proactively seeks help when challenges arise.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

In our distributed world of work at ServiceNow, we lead with flexibility and trust. to learn about our work personas: flexible, remote and required-in-office.

If you require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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