Sr. Associate, Process Manager - Small Business Bank Data Management

Location: Center 2 (19050), McLean, Virginia, United States of America

Join Capital One as a Senior Associate, Process Manager

Be a crucial part of Capital One's mission to deliver excellence to our Business Banking clients. As a Senior Associate, Process Manager, you'll join a smart, talented team focused on enhancing and creating processes that significantly impact our company’s success.

Key Responsibilities

• Drive process improvement and re-engineering efforts across the Small Business Bank.
• Define current processes, identify gaps, propose solutions, and prioritize execution.
• Collect, analyze, and measure process data to develop sustainable business practices and report to senior leadership.
• Oversee multiple processes, monitor and report on performance, and plan improvement or redesign initiatives.
• Ensure compliance and manage operational risks, developing effective risk management strategies.
• Create and maintain formal process documentation, including procedures and flow diagrams.
• Collaborate with data stewards to identify data registration gaps and facilitate remediation sessions.
• Drive execution of written policies and procedures related to data compliance with other Lines of Business (LOBs).
• Conduct periodic internal reviews or audits to ensure compliance procedures are followed.

Qualifications

Basic Qualifications

• At least 1 year of experience in Process Management.
• At least 1 year of experience with Microsoft Office or G Suite.

Preferred Qualifications

• Bachelor’s Degree in a relevant field.
• Certifications in Lean, Agile, Six Sigma, Business Process Management, or Project Management.
• Over 2 years of experience in Process Management and Process Design.
• More than 2 years of experience with Agile methodologies.

Why Join Capital One?

Capital One offers comprehensive, competitive, and inclusive benefits that support your total well-being. Learn more about our diverse benefits on the Capital One Careers website. Eligibility may vary based on job status and management level.

Please note that Capital One will not sponsor new applicants for employment authorization for this position.

Equal Employment Opportunity

Capital One is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to sex, race, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, immigration status, protected veteran status, or any other legally protected status.

Fair Consideration for Employment

We comply with applicable laws regarding criminal background inquiries, ensuring fair consideration for employment for qualified applicants with a criminal history. This includes adherence to requirements such as Article 23-A of the New York Correction Law and the Fair Chance laws in San Francisco, New York City, and Philadelphia.

Reasonable Accommodations

If you need assistance or an accommodation to apply for a position, please contact Capital One Recruiting at 1-800-304-9102 or email [email protected]. Your information will be kept confidential and used only as needed to provide reasonable accommodations.

Additional Information

For technical support or questions about Capital One's recruiting process, email [email protected]. Note that Capital One does not endorse or guarantee third-party products, services, or educational tools available through our site.

This position is posted for Capital One in McLean, Virginia. Positions posted in Canada, the United Kingdom, and the Philippines are for their respective Capital One entities in those regions.

Company name: Capital One

Job title: Sr. Associate, Process Manager - Small Business Bank Data Management