Join Our Team as a Technical Support Engineer in Machine Learning at Tecton!

Role Overview:

At Tecton, the role of a Technical Support Engineer is crucial in ensuring that our clients experience seamless operation of our cutting-edge Machine Learning Operations (MLOps) platform. Your expertise in technical support will help resolve challenges, enhance platform performance, and improve client satisfaction. If you have a passion for problem-solving and a deep understanding of technical systems, we are looking for you to make a significant impact in our fast-growing team.

Key Responsibilities:

• Provide end-to-end management of customer issues from troubleshooting to resolution.
• Collaborate closely with the Engineering team to identify the root causes of technical problems.
• Enhance our support knowledge base by creating detailed documentation and instructional articles.
• Drive customer satisfaction by meeting response quality and timeliness targets.
• Act as a primary point of contact for customer inquiries, ensuring all issues are addressed efficiently.

Must-Have Qualifications:

• Strong knowledge of SQL and Python or PySpark.
• Basic understanding of networking principles.

Preferred Skills:

• Familiarity with Machine Learning and Data Science tools like Jupyter Notebooks, Tensorflow, Scikit-learn, and PyTorch.
• Experience with version control systems such as JIRA, Github, or Gitlab.
• Proficiency in managing data platforms like Spark, Databricks, EMR, Snowflake, or BigQuery.
• Experience with cloud services (AWS, GCP) and container orchestration technologies (Kubernetes).
• Previous customer-facing experience in roles such as IT Support or HelpDesk will be advantageous.

Educational Background:

• Bachelor or Masters Degree in Data Science, Statistics, Computer Science (CS), or Information Sciences preferred.

Our Commitment to Diversity:

Tecton is an equal opportunity employer committed to fostering an inclusive environment. We welcome candidates of all backgrounds and cater to a diverse team across all spectrums, including race, religion, gender, and more. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Application Details:

Ready to advance your career as a Technical Support Engineer at Tecton? Apply now or send your resume directly to our recruiting team at . We participate in E-Verify and ensure lawful employment eligibility verification for all our employees.

Why Tecton?

Become a part of a pioneering team dedicated to excellence in MLOps solutions. Your contribution at Tecton will pave the way toward optimizing operational efficiencies and enhancing customer experiences. Join us and transform the future of machine learning platforms!