Data Analyst

Are you searching for an opportunity to utilize your skills and talent to ignite both innovation and positive social change? Symend is a quickly expanding fintech company that blends behavioral science with advanced AI, data, and analytics abilities to help companies interact with at-risk customers more effectively and humanely. By creating superior methods to approach people with empathy and respect when they most need it, Symend's employees are assisting in reshaping the science of customer engagement and enhancing lives in North America and around the world. The Opportunity The Data Analyst will gather and examine client performance data, create visualization dashboards and cater to adhoc requests for internal stakeholders. Duties and responsibilities: - Collaborate with other teams to extract, transform, and load data from a broad range of data sources using SQL and Looker - Manage cloud-based resources, drive continuous query optimization - Collaborate with business customers, gather requirements and deliver complete reporting solutions - Have responsibility for the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive critical business decisions - Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation - Continuously improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers Qualifications, Abilities, and Skills Required: Education: - Bachelor’s Degree in Computer Science, Mathematics, Statistics, Finance, Information systems or related technical field Experience: - Experience working with advanced SQL - Experience applying advanced statistical techniques (i.e. hypothesis testing, control groups) - Experience with tools like PowerBI, Looker, Tableau, R, SAS - Experience in working with large datasets - Experience creating customer personalization solutions - 3+ years of professional experience in data analytics, reports development, business analysis or comparable consumer analytics position would be preferred Key Competencies: - Excellent verbal/written communication and data presentation skills, including the ability to effectively communicate with both business and technical teams - Effective in a small, multi-disciplined, fast-paced team environment - Ability to consistently deliver results with quick turnaround. Strong spirit of innovation, self-starter, independent, and able to find solutions to business problems - Experience in scripting languages like Python, Perl, Shell script - Advanced working knowledge of data mining using SQL, Python, ETL, data warehouse, as well as Excel - Understanding of data warehousing and data modeling - Proven problem-solving skills and attention to detail - Ability to handle ambiguity and competing objectives in a fast-paced environment - Ability to work with business owners to define key business questions and build data sets that answer those questions Don't meet every single requirement? At Symend we strive to create a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experiences do not align perfectly with every qualification in the job description, we urge you to apply anyway. You may be the perfect candidate for this or other roles. Why Symend? We could tell you about our competitive compensation, flexible work environment, social Fridays, and fantastic team events, but working at Symend is so much more than that! Working at Symend means being part of a determined and collaborative team that values trust, accountability, and continuous learning. We work hard but always make time for fun! You get the opportunity to do work that matters on a product that truly changes lives! About Symend At Symend, we believe that all customers should be treated with empathy and dignity. We use our deep understanding of consumer behavior to create personalized interactions that engage and empower customers at all points of the customer journey. Symend's digital engagement platform uses behavioral science, data science, and advanced analytics to help our clients build stronger relationships with their customers. Symend's approach keeps enterprises in tune with their customers' changing needs and empowers them to take action. This increases customer satisfaction, reduces operating costs, and aids in resolving past due bills before reaching collections. Established in 2016, Symend's platform is designed to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States, and Latin America. By submitting your application, you agree that we may use your personal information in accordance with our privacy policy. All positions involve background screening. This will include criminal and education checks to comply with regulations.