Senior Artificial Intelligence Engineer, Conversations

Company Description

Since our establishment in 2009, the commercial landscape has immensely changed, and so has Square. After facilitating everyone to carry out transactions and never miss a sale, we noticed sellers hindered by separate, outdated products and tools that failed to work in concord.

Hence, we ventured into software and began creating integrated, multi-channel solutions - to support sellers in online selling, inventory management, implementing buy now, pay later features through Afterpay, scheduling appointments, engaging loyal customers, and recruiting and compensating staff. In all these areas, we've incorporated financial service tools at the point of sale, so proprietors can access a business loan and manage their cash flow in one location. Afterpay further enhances our objective to supply multi-channel tools that unveil significant value and growth, empowering sellers to attract the next generation of shoppers, enhance order sizes, and compete on a larger scale.

Today, we partner with sellers of varied sizes - large, corporate-scale enterprises with intricate operations, budding sellers, as well as merchants who commenced their trade with Square and have grown larger over time. As our sellers grow, our solutions expand. In front of us lies a tremendous opportunity. We're building a significant, meaningful, and enduring business, and we lend a hand to sellers worldwide to accomplish the same.

Job Description

is a communication platform for merchants to handle dialogues with their clientele across numerous channels (SMS, email, etc.). Situated within the Square ecosystem, Square Messages has integrations with various Square products that enrich messages with appointment scheduling, receipts, invoices, discount coupons, marketing, and more.

Messages is also home to – an AI-powered virtual aide helping merchants serve their clientele 24/7. Square Assistant responds to customers seeking assistance with their appointments, inclusive of cancellations, confirmations, and conversational rescheduling of appointments. For more nuanced customer requests, Square Assistant saves merchants time by utilizing an in-house large language model to propose replies, as well as actions integrating with the rest of the Square Ecosystem. In the upcoming year, we plan to broaden Square Assistant's capabilities in several ways, like tailoring replies for each seller or deploying larger language models in production.

We are on the lookout for senior AI engineers who have a keen interest in language modelling, conversational AI, and production machine learning at scale.

You will...

• Play a pivotal role in designing and developing innovative conversational AI systems within Square.
• Train and introduce avant-garde language models.
• Build and maintain AI infrastructure handling millions of conservations.
• Collaborate with product managers, designers, and other engineering teams to design, improve, and launch new product experiences.
• Cooperate cross-functionally with other Square teams to enhance the Messages platform integrations.
• Deliver cutting-edge AI to businesses that traditionally haven’t had access to it.

Qualifications

You have…

• 6+ years of experience with Machine Learning.
• Experience with Large Language Models OR comparable Deep Learning experience.
• Experience with is strongly recommended.
• Experience with Python. Openness to programming in Java.
• A track record of designing and maintaining production-level machine learning systems.
• A dedication to writing clean and maintainable code.
• Interest in contributing to the mission and roadmap of the team, and mobilizing others to join you.
• A willingness to share your ideas, and openness to the ideas of others.

Additional Information

Block takes a market-based approach to compensation, and salary may differ based on your geographical location. U.S. locations are categorized into one of four zones according to the cost of labor index for that specific area. The successful candidate’s starting salary will be determined based on job-related skills, experience, qualifications, work location, and market conditions. There may be alterations to these ranges in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $192,400 - USD $235,200
Zone C: USD $182,300 - USD $222,800
Zone D: USD $172,200 - USD $210,400

To find a location’s zone designation, please refer to this . If a location of interest is not listed, please discuss with a recruiter for additional information.

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Maternity and caregiving leave
• Paid leaves (including 12 paid holidays)
• Paid sick leave (for non-exempt employees - 1 hour for every 26 hours worked (max 80 hours per calendar year). For exempt employees, it's governed by our Flexible Time Off policy)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits
• Additional Perks such as work from home reimbursements and free access to caregiving, legal, and discounted resources

These benefits are further detailed in Block's policies. For this role, you're also eligible to contribute to Block's equity plan according to the applicable plans and policies, and you may be entitled to a sign-up bonus. Sales roles may be eligible to participate in a commission plan in accordance with applicable plans and policies. Remuneration and benefits are subject to change as per the terms of any applicable compensation or benefit plans.

We’re working to create a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these values in developing our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants impartially, without consideration of race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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