Senior Data Analyst, Customer Success

Who we are and what we do

Deel is a global team that assists businesses in hiring anyone, anywhere, with ease. Deel consists of over two thousand self-motivated individuals dispersed across over 100 countries. Our unified yet diverse culture consistently promotes learning and innovation regarding the Deel platform and our products for clients.

Companies should be allowed to employ the best talent everywhere in the world. Hence, we are developing an optimum platform to actualize this. Our cutting-edge technology, expertise, and global team are integral to the success of Deel’s platform. We provide the finest products and platform features in our field, enabling millions of jobs globally and linking the global workforce with top-notch companies and opportunities.

Why should you be part of Deel's success story?

The status quo, where companies are confined to hiring within a 30-mile radius, should no longer persist because great talent exists everywhere. Deel visualizes a world free from hiring borders and abundant with talent which perfectly matches great companies.

We provide global teams with all the essential tools to recruit, onboard, manage, pay, and expand at full speed. Our goal is to nurture a diverse global economy by establishing a timeless platform that seamlessly blends companies with talent worldwide.

After our successful Series D in 2021, we secured another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

About the role

Deel is among the fastest SaaS companies to ever generate 100M revenue, and is well underway to becoming the fastest company to hit $1B revenue. Propelled by a massive market and swift pace of innovation, Deel has extended their product suite and customer base significantly in recent years. With over 20,000 global customers, customer success is a critical strategic pillar for Deel. As the Senior Analyst for Customer Success, you’ll actively engage with CS leadership and teams worldwide, aiding them in making informed decisions to foster greater client engagement, reduce churn, and ultimately increase profitability.

Duties:

• Working with our data team, you’ll collaborate closely with data engineers, analytics engineers, and analysts across the company to enhance our tool. 

• You’ll work directly with high-level CS stakeholders 

• You’ll guide the development of our churn & retention data models and reporting infrastructure, creating dashboards in Looker 

• You'll be in charge of data enrichment for our customer success tools, ensuring CS agents have the right insights where they work.  

• You’ll maintain the definition, quality, and reliability of key business metrics, like NRR and Churn 

• You’ll manage and guide the development of customer success performance and productivity metrics

• Working closely with analytics engineering, you’ll create customer-centric dbt models like segmentation and time-perspectives 

• You’ll work closely with our data science team to refine models on churn-risk and customer sentiment

• You’ll develop reports in Looker, ranging from highly curated and formatted dashboards viewed by over 1000 people monthly, to highly customizable self-service frameworks for specific subteams 

Requirements:

• You hold a Bachelor’s degree in Math, Economics, CS, or another STEM field

• You have at least 5 years of experience in an analytical role 

• You’ve worked for a B2B SaaS company in the past 

• You’re an excellent communicator, capable of presenting simple, but compelling stories with data

• You work well with people across the spectrum 

• Expertise in SQL and Looker (or similar visualization tools)

• Some experience in data modeling and metrics design

We'd especially love to speak with you if:

• You have worked with dbt and LookML

• You have experience using customer data platforms like Gainsight, or Vitally

• Experience with version control tools (GitHub, GitLab)

• You’ve worked for fast-growing B2B SaaS companies 

• You have experience in customer analytics

Total Rewards

We believe our workforce deserves fair and competitive pay that acknowledges their particular circumstances. Our total rewards programs, incorporating scalable benefits, rewards, and perks, mirror our commitment to inclusivity and access for all. 

At Deel, you’ll enjoy:

• Appropriate computer equipment for your role

• Opportunities for stock grants

• Additional perks and benefits based upon your employment category and location

• The flexibility to choose your work location, be it your home, the beach, or a WeWork

At Deel, we're an equal opportunity employer and we value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other applicable legally protected characteristics.