Senior Product Designer (AI & Knowledge Management)

Job Description

Zendesk builds software designed to enhance the customer experience. We stand out in the industry with our remarkably simple software, but we are always innovating and eager to surpass our own accomplishments in the future!

Design plays an essential role in the day-to-day activities at Zendesk. We promote a collaborative work approach, closely cooperating with Product Managers, Engineers, Content Designers, and Researchers. Our emphasis is on quick prototyping, experimentation, and a focus on understanding our customers and their needs.
 

Who we’re looking for

As a Product Designer on the team, your role will involve shaping and improving the integration of advanced AI capabilities into our products, specifically focusing on how AI impacts our customers' Help Centers and knowledge bases.
 

You feel comfortable approaching complex, uncertain problems and can dissect them into easier, clear, and manageable initiatives. You have the ability to look at a large system as more than just an accumulation of its parts. You recognize the business value of good design and pay attention to the details. You can effectively collaborate with multiple designers to harness their expertise and build an exceptional experience for users.
 

Preferably, you are curious about emerging technology, the future of ML in business software, and the role AI will play in our lives. You keep up with the latest tech trends, specifically those occurring at the crossroads of SaaS and AI.

What you’ll be doing

• Collaborate with a cross-functional team dedicated to addressing complex workflow management problems

• Work alongside a Product Manager and Engineers to develop designs from ideas to execution

• Partner with UX Researchers, Content Designers, and other Product Designers to ensure your work is rooted in customer insights, resulting in an exceptional experience for our users

• Develop interaction models, flows, wireframes, and high-fidelity mockups promoting usability and optimizing how customers engage with our products

• Present design solutions to partners and senior executives, defend design decisions and incorporate feedback into the design cycle
   

What you bring to the role

• Experience in designing consumer or business SaaS applications

• A proactive self-starter who thrives in an ambiguous environment and is capable of communicating and prototyping design concepts rapidly at all levels of fidelity

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Preferred Qualifications:

• Experience creating solutions for enterprise-grade SaaS products or complex systems with multiple dependencies

• Prior experience working with CMS

• Experience with LLMs, like GPT

• Understanding of Machine Learning or willingness to learn

• Capability to work in a technical environment and illustrate the impact of technical decisions on the overall user experience

#LI-LW1

The Poland annual base range for this position is PLN212,000.00-PLN318,000.00. Please note that while the salary range indicates the minimum and maximum base salary for this position, the actual pay offered will be based on job-related skills, relevant experience, and other critical factors. This position may also qualify for bonuses, benefits, or related incentives, which will be discussed during the offer stage.

The intelligent heart of customer experience
Zendesk's software was developed to bring a sense of calm to the often turbulent realm of customer service. Today, we power billions of conversations with well-known brands. We advocate for digital-first customer experiences in our workplace, with over 5,000 global employees collaborating from kitchen tables, home offices, coworking spaces, and Zendesk offices to form one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to promote in the workplace. All individuals seeking employment at Zendesk and all Zendesk employees are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and require additional information on your EEO rights under the law, please .

Zendesk strives to make reasonable accommodations for applicants with disabilities and disabled veterans as required by federal and state law. If you are an individual with a disability and need a reasonable accommodation to submit this application, complete any pre-employment testing, or participate in the employee selection process, please send an email to with your specific accommodation request.