Join Amazon Business as a Data Analyst in Nashville, TN

Amazon Business is dedicated to serving the needs of business customers and focused on building the largest and most innovative Business-to-Business (B2B) marketplace in the world. We're recruiting top talent to make this vision a reality.

Why Amazon Business?

Amazon Business represents an incredible opportunity to address a vast new market segment and customer base and is a significant investment area for Amazon. We're dedicated to building solutions that allow B2B customers to discover, research, and purchase a wide range of products and services across multiple devices, marketplaces, and regions.

Our B2B Customer Base

Our B2B customers range from individual entrepreneurs and small businesses to large multi-national companies that buy in high frequency or bulk quantities. These customers have unique needs distinct from our traditional Amazon customers. As a result, we continuously innovate and reinvent our methods for displaying selections, pricing products, and delivering customer experiences.

Job Responsibilities

As a Data Analyst for Amazon Business Customer Service (ABCS) Analytics, you will:

• Collaborate with multiple teams worldwide to extract business requirements and propose strategic and tactical solutions for developing the B2B marketplace.
• Analyze and solve business problems at their root, understanding the broader context.
• Identify, develop, manage, and execute analyses to uncover opportunities and present business recommendations that shape the future of Amazon Business CS.
• Develop end-to-end self-service BI solutions to support decision-making for key stakeholders.
• Guide business stakeholders on the best ways to utilize existing data deep dives and reporting solutions.
• Research and implement novel approaches to enhance technical and business processes, improving customer and stakeholder experiences.
• Develop and roll out mathematical models and algorithms to understand customer and vendor behavior and needs.

Preferred Qualifications

To be successful in this role, you should have:

• Bachelor's degree
• 2+ years of experience in a quality or customer-facing role
• Experience with Microsoft Office products and applications, including Excel
• Knowledge of reporting tools like QuickSight, Tableau, etc.
• Experience with Python and Machine Learning (ML)

Location

This position is based in Nashville, TN, USA.

Our Commitment to Diversity and Inclusion

Amazon is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit .