Data Analyst

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are strikingly human. Every person is unique, and our technology allows companies, like renowned brands HSBC, Orange, and GM Financial, to treat their audiences that way on a large scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You will thrive at LivePerson if you are excited to build something from the ground up. You strive to find daily opportunities to grow as fast as the technology we're building, and you cultivate partnerships that advance our business. You see feedback as an opportunity to learn and grow, believe data-driven decisions are standard, and take care of the wellbeing of others and yourself. Overview: The Data Analyst will shape and deliver digital change on client projects across our global verticals. As part of a diverse team, you will work with our biggest clients, providing complex regular reporting & data analysis while supporting their digital transformation. You will be: - Supporting clients and assignments, dealing with senior stakeholders. - Converting conversational data into analysis & insights for informed business decisions. - Delivering daily, weekly, and monthly reports to internal and external stakeholders. - Planning and scoping assignments. - Understanding, interpreting, and communicating client requirements. - Ensuring clients’ needs are continuously assessed, and solutions are designed around them. - Building relationships with clients and teaching them new skills through mentoring and shadowing. - Involving in the broader Transformation community, identifying good practices we can adopt, sharing our experiences, and sharing knowledge of tools and techniques with the wider team. You have: - 3+ years of delivery experience working on a variety of process improvement/change projects. - Mathematical ability to analyze and interpret data. - Strong stakeholder management skills, the ability to think on your feet, lead/support projects, and drive to achieve results. - Excellent persuasive communication skills. - Team player mentality and ability to work with others to design shared solutions knowledge/understanding. - Ability to analyze, interpret, and create insightful visualizations using Tableau and/or Power BI. - Ability to create and deliver engaging presentations. - A Sigma methodology certification would be highly advantageous. - Desirable skills in data engineering, data science, or ML. - Desirable skills in programming languages such as Python, SQL, Java, ETL Tools, Data Warehousing, Pipelines, and Modelling. - Highly Desirable - operational experience in the Contact center industry. Benefits: The salary range for this role will be between $85,000 to $115,000. Final compensation will be determined by factors like your location, skills, experience, education, and/or certifications. The recruiter will provide the location-specific salary range for this role during the phone screening. LivePerson offers comprehensive, highly desirable benefits: - Health: medical, mental, dental, and vision - Time off: vacation, dependent care, holidays, wellness days, and more - Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability - Family: parental leave, maternity support, fertility services - Development: tuition reimbursement, native AI learning - Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts Why you will love working here: Your entrepreneurial spirit will be embraced. We admire team members who chase down their grand ideas, continually grow expertise, assist colleagues, and take ownership of their work. Four companies values guide our holistic growth, as individuals, as teams, and as a global organization. We're proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. Belonging at LivePerson At LivePerson, people from diverse backgrounds unite to make an impact and express their authentic selves. Our employee resource groups such as Live In Color, LP Proud, and Women In Tech foster a sense of belonging. We're an equal opportunity employer that considers applicants from all backgrounds for employment, regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetics, marital status, medical condition, origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, and other legally protected features. We also consider applicants with criminal histories in accordance with federal, state, and local law. We're committed to the accessibility needs of applicants and employees by offering reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who need a reasonable accommodation at any stage of the application or hiring process should inform their recruiting contact during their initial contact.