Data Ops Associate-0912-CH-162

Data OPS Associate Do you enjoy being a vital component of the Customer Service Order to Cash department? Would you like to deliver excellent customer experience to our internal and external customers? About Team Our Customer Success team is committed to providing comprehensive administrative assistance to our sales representatives and channel partners. We collaborate post-sales with our sales team and customers, offering support and problem-solving skills to ensure an exceptional customer experience. About the role You will be responsible for orders from internal customers across a range of our products, including publications, journals, and books. You will manage the ordering process to ensure successful and timely delivery. You will have the opportunity to learn, develop, and create complex reports for knowledge and insight sharing. Responsibilities - Always prioritize customer experience. - Ensure all activities (orders/agreements/emails) are processed within the agreed time and quality. - Respond to customer queries professionally via phone or email following best practice guidelines. - Maintain and create customer accounts in relevant systems. - Adhere to Business/Process requirements as per SOP/Training Module. - Develop detailed knowledge of your process/business. - Complete a Root Cause Analysis (RCA) for any escalations received for the team with appropriate corrective actions. - Understand and have end-to-end process knowledge for the process. - Ensure Quality Auditing whenever required for the team. - Be the key resource and support for the Account Manager in the sales process. Requirements - Good experience in a customer service or customer-facing role. - Data-driven nature and understanding how data can shape decisions. - Excellent problem-solving ability, able to resolve issues using existing solutions. - Ability to adapt to changing administrative environments and manage multiple priorities. - Excellent skills in Microsoft Office, particularly Excel, and the capacity to learn new systems. - Fluent in written and spoken English, with excellent all-round communication skills. - Ability to work within teams and effectively collaborate within a matrix organization. - Previous experience in Master Data Management or customer data-related roles would be an advantage. Work in a way that works for you We support a healthy work/life balance across our organization. With an average length of service of 9 years, we believe we offer an attractive work proposition. With initiatives for wellbeing, family leaves, and tuition reimbursement, we'll help you manage your immediate responsibilities and long-term goals. - Flexibility in choosing location (home or office) in a hybrid working style. - Flexibility of work hours. Working with us We are an equal opportunity employer offering a supportive environment for your success. Here, you will find a dynamic, collaborative, innovative, and fun environment where everyone plays a part. We champion a diverse working environment and have colleagues who are passionate about what they do and how they do it. Working for you At Elsevier, we value your well-being and happiness for a long and successful career. Here are some of the benefits we are proud to offer: - Group Health Insurance Policy (covers individual and family) - Group Life insurance/accident policy - Generous long-service awards - New Baby gift - Subsidized food (applies in India- Chennai only) - Leave of various types including casual, sick, privilege, compassionate, special sick, public holiday, maternity/paternity - Free transportation to and from the office (applies in India-Chennai only) About Us As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for society. Building on our publishing heritage, we use quality information, vast data sets, and analytics to support visionary research, health education, interactive learning, exceptional healthcare, and clinical practice. Your work at Elsevier contributes to the world's grand challenges and a sustainable future. Join Us PURPOSEFUL WORK - With us, your work matters. You're part of an organization that encourages curiosity and innovation for the communities we serve. GROWING EVERY DAY - Like the communities we serve, you're on a constant path of discovery to shape your career and personal development. COLLEAGUES WHO CARE - You're part of the Elsevier family. We'll support your well-being and provide the flexibility you need to thrive at work and home. Together, we create possibilities. Join us. Elsevier is an equal opportunity employer. Qualified applicants receive consideration during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you require accommodation or adjustments due to a disability or other need, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK. Please read our Candidate Privacy Policy.