Experienced Virtual Assistant (Chatbot) Developer

Experienced Virtual Agent (Chatbot) Developer Company: Boeing India Private Limited Job ID: 00000393761 Date Posted: 2023-11-05 Location: IND - Bangalore, India Job Description Qualifications: Boeing Enterprise IT Operations is currently looking for an Experienced Virtual Agent (Chatbot) Developer to join their team in Bangalore, IND. This position will focus on supporting the Boeing IT Organization. A successful candidate will understand the importance of Virtual Agent / Conversational Interface (VA/CI) and practices to ensure its effectiveness. This person will also have a vision for the future to enable more self-service in the organization leveraging new capabilities. Position Responsibilities: - The primary focus of this role is the development of the new VA/CI chatbot capability and the implementation of future enhancements. - Partner with VA/CI Product Manager to implement Virtual Agent / Conversational Interfaces (VA/CI) - Leverage Natural Language Understanding (NLU) and Natural Language Processing (NLP) to train the VA/CI system to understand the meaning of statements, phrases, and words to properly communicate with users. - Partner with VA/CI Product Team to design, develop, test, and implement the VA/CI chatbot functionality - Provide consultation and answer user and stakeholder inquires of VA/CI - Collaborate with VA/CI stakeholders to understand needs and design/configure the chatbot to address identified requirements. - Lead VA/CI process improvement activities to help mature the bot within Boeing - Assist with the launch of the ServiceNow Virtual Agent capability - Drive implementation of the virtual agent roadmap - Onboard new groups to the VA/CI bot - Stay current on new VA/CI trends in technology and community of practice Basic Qualifications (Required Skills/Experience): - Strong communication and writing skills in US English. - Ability to work collaboratively in cross-functional teams - User-centric mindset - Problem solver and detail oriented - Strong experience with the ServiceNow platform, especially Virtual Agent / Conversational Interfaces and Natural Language Understanding (NLU) - 2+ Year experience managing virtual agent bots within enterprise IT - Working some hours in US (Central) Time zone will be required for team stand ups and collaboration - Experience in java and html scripting. Preferred Qualifications (Desired Skills/Experience): - Additional experience with the ServiceNow platform in App Engine Studio (AES) (Citizen Developer (CD)) capabilities - Project or product management certification - IT Service Management and IT Operations Management process familiarity - Experience working in Agile development environment - 8+ Years’ experience working in a large IT environment - Bachelor's degree or higher Relocation: This job provides relocation based on eligibility. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. Relocation: Relocation is available for eligible candidates, if authorized Export Control Requirement: Not an export control position Safety Sensitive: This is not a safety sensitive position Contingent Upon Award Program: This position is not contingent upon program award Experience Level: Individual Contributor - 3 Job Type: Regular Job Code: BAUGI3 (B30)