[Hiring] Client Success and Strategy @Fathom

Remote Client Success and Strategy Role at Fathom

Posted On: Jun 29, 2024

Salary: $140,000 USD - $195,000 USD

Location: Remote (USA)

About Fathom

Fathom strives to harness the power of AI to interpret and organize the world's medical data, beginning with the terabytes of clinician notes within the electronic health records of major health systems. Our advanced deep learning engine seamlessly automates the conversion of patient records into billing codes, minimizing the $15B+ annual cost to US hospitals and reducing errors and denied claims. Backed by venture capital, Fathom secured $46M in Series B funding in late 2022.

Role Overview

Fathom is seeking a proactive, energetic individual with an entrepreneurial spirit to join our Client Success and Strategy team. This remote position within the US will involve guiding our clients through the implementation of Fathom’s innovative technology within top health systems, physician groups, and billing companies. Your goal will be to convert high-profile clients into advocates for Fathom while developing our client success programs and enterprise-level growth strategies. We need a solution-oriented, organized team player with excellent communication skills and a strong focus on execution and innovation. Join us in modernizing a stagnant industry and scaling our operations.

Your Responsibilities:

• Build and manage relationships with clients, including C-suite executives
• Act as a Fathom product expert, facilitating communication between clients and our product and engineering teams
• Develop and maintain a client feedback strategy aligned with our product roadmap and engineering/commercial teams
• Oversee clients through each phase of onboarding with clear deliverables and timelines
• Drive revenue through upselling and cross-selling initiatives
• Convert high-profile clients into Fathom advocates
• Travel up to 15% as needed

Requirements:

• 5+ years of client management experience with director to C-level clients
• Background in management consulting, focusing on revenue cycle management, healthcare documentation management, and/or healthcare operations
• Ability to solve complex problems efficiently under pressure
• Excellent attention to detail and strong written/verbal communication skills
• Organizational skills and negotiation prowess, with a capability to multitask and reprioritize effectively

Desirable Traits:

• Creative Problem Solver: adept at using available tools for novel challenges
• Resourceful: enthusiastic, self-starting, and eager to grow
• People-Oriented: able to build relationships across various levels and backgrounds

Bonus Points For:

• Advanced analytical skills and spreadsheet proficiency
• Experience in revenue cycle management
• Knowledge in medical coding, clinical operations, or healthcare expertise
• Experience leading big data projects or complex data integrations
• Background in software project management

Compensation:

• Salary: $140,000 USD - $195,000 USD
• Company Equity

Benefits:

• PTO and Uncapped Sick Days
• Medical, Dental, Vision Coverage
• 401k Matching
• $1,500 Home Office Budget
• Virtual and Local Team Building Events (San Francisco, New York City, and Toronto)
• Annual Company Off-site

Company Name: FATHOM

Job Title: Client Success and Strategy