[Hiring] Community and Customer Success Manager, Education @Splice

Hiring Date: Sep 12, 2024

Community and Customer Success Manager, Education - Remote Position at Splice

Salary: $78,750 - $90,000

Location: USA (Remote)

About Splice

Splice is a premier platform for music creators, offering an extensive catalog of licensed samples, cutting-edge AI tools, and affordable plugins and DAWs. Our mission is to accelerate the creative journey for digital music producers.

Our Work Culture

At Splice, we're driven by our DISCO ethos: Direct, Inclusive, Splice Together, Creator Centric, and Optimistic. We value collaboration, accountability, and unity within our globally dispersed team, including colleagues from the US and the UK. Regular communication through Town Halls, All Hands meetings, and virtual get-togethers is pivotal to our success in maintaining a cohesive remote work environment.

Join Our Mission

By joining Splice, you'll become part of a network of innovative colleagues and collaborators. Are you ready to make an impact?

Job Title

Community and Customer Success Manager, Education

Role Overview

We are looking for a dynamic and driven Community and Customer Success Manager with robust sales skills to join our team. This role uniquely blends partner support, content creation, training facilitation, and community-building responsibilities. You will help our education customers achieve their goals and maximize Splice's value, driving new customer acquisition, guiding customers through onboarding, creating engaging curricular content, and leading educational activations.

Key Responsibilities:

• Customer Concierge: Onboard new customers, address initial questions, and monitor customer metrics to identify growth opportunities.
• Curricular Content Creation: Develop educational materials, lesson plans, tutorials, and promotional content to support customer education.
• Training Facilitation: Lead training sessions, workshops, and webinars, integrating sales pitches where appropriate.
• Community Building: Foster relationships with customers to create a sense of community and drive satisfaction and revenue growth.
• Feedback and Learnings: Collect and analyze feedback to enhance content, support, and identify new sales opportunities.
• Education Resource: Maintain a knowledge base, FAQs, and self-help resources while promoting additional features.
• Insights Reporting: Track and report on engagement metrics, training effectiveness, content engagement, and sales performance.
• Travel Expectations: Travel to campus events, educational activations, and community-building engagements to build strong relationships with our education partners.

Job Requirements

• 6+ years of work experience.
• 3+ years in EdTech or community building with students, teachers, and educators.
• Proven ability to build and maintain customer relationships and manage multiple customer accounts concurrently.
• Experience working with CRM tools and strong communication skills.
• Passion for music production or creator culture is highly valued.
• Ability to collaborate effectively with team members and cross-functional partners.

Additional Skills

We value other creative passions like motion design, photography, and illustration. Let your unique skills shine at Splice!

Compensation

The national pay range for this role is $78,750 - $90,000, and individual compensation will be commensurate with the candidate's experience.

Equal Opportunity Employer

Splice provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.