[Hiring] Customer Success Advocate - DevSecOps @Sonatype

Join Sonatype as a Remote Customer Success Advocate - DevSecOps in the UK

Sep 26, 2024 - Sonatype is looking for a motivated Customer Success Advocate - DevSecOps to work remotely from the UK.

About Sonatype:

Sonatype is a leader in software supply chain management, dedicated to transforming enterprise software development with open source and AI/ML technologies. As pioneers in the open source community and a significant player in the DevSecOps industry, we have created the software supply chain management category.

From overseeing the world's largest Java open source components repository (Maven Central) to innovating artifact management with Nexus Repository and developing the only solution that prevents malicious open-source malware, we continually innovate to support thousands of organizations and over 15 million developers globally.

to help us achieve our ambitious goals of empowering software engineering and security teams with exceptional technology and intelligence.

Learn more about us at .

If you're ready to excel in Customer Success and gain comprehensive knowledge in modern software development and DevSecOps tooling, we invite you to read further. As a Customer Success Advocate (CSA), you'll play a crucial role in ensuring our customers maximize the value of the Sonatype Nexus Platform.

Why This Role Matters

Our users include software developers, security officers, and DevOps managers. They rely on our valuable software subscriptions to maintain their investments. With a 90%+ renewal rate, we are committed to not just maintaining but improving our standards. Your role as a CSA is essential in helping customers optimize their deployments, overcome challenges, and achieve mutual success.

What Our CSAs Do

• Mentor and educate customers on best practices for implementing and using the Sonatype Nexus Platform to ensure smooth onboarding and faster adoption.
• Identify gaps in customer experience, monitor early warning signals, and collaborate with cross-functional teams to resolve issues.
• Act as the voice of the customer, providing insights to improve our product roadmap and strengthen customer advocacy programs.
• Ensure customers are absolutely SUCCESSFUL and DELIGHTED with Sonatype products and services, beyond mere satisfaction.

What We Are Looking For

• Backgrounds in software engineering, customer support, project management, or recent graduates from software academies or Bootcamp programs.
• Knowledge of current SDLC and development tools.
• Passion for learning modern DevOps tooling.
• Excellent organizational and interpersonal skills.
• Commitment to building long-term relationships for customer success.
• Willingness to travel occasionally, despite the role being 100% remote.
• Fluency in French or German is a significant plus.

Accomplishments and Recognition

• 2023 Fast Company Best Places for Innovators
• 2023 Leader in Forrester-Wave for Software Compensation Analysis
• 2023 Gartner's Magic Quadrant
• 2023 Software Report's Top 100 Software Companies
• 2023 BuiltIn Best Places to Work
• 2022 Frost & Sullivan Technology Innovation Leader Award
• 2022 PeerSpot Silver Peer Award in Software Composition Analysis
• 2022 Tech Ascension Best DevOps Security Solution Award
• 2022 NVCT Cyber Company of the Year
• Company Wellness Week – A dedicated week for employee personal growth and rest.
• Diversity & Inclusion Working Groups
• Parental Leave Policy
• Paid Volunteer Time Off (VTO)

Diversity and Inclusion

At Sonatype, we prioritize diversity and inclusivity. Our perks include parental leave, diversity and inclusion working groups, and flexible work practices, allowing employees to thrive. We are an equal-opportunity employer and do not discriminate based on race, religion, color, national origin,