[Hiring] Customer Success Manager @Aerodome

Jul 31, 2024 - Aerodome Hiring Remote Customer Success Manager

💼 Job Details

🔹 Position: Customer Success Manager
💰 Salary: $100k - $125k base salary plus equity
📍 Location: USA (Remote)

About Aerodome

Aerodome is a leader in developing advanced software for public safety, focusing on innovative drone-as-first-responder (DFR) solutions. Our mission is to enhance community safety with cutting-edge DFR technology, providing first responders with an AI-driven platform for better air support. We collaborate with industry-leading hardware partners to ensure rapid response and safer operations. Join Aerodome and contribute to creating a safer world through continuous innovation and excellence.

Mission and Outcomes

The Customer Success Manager will drive all aspects of implementation, adoption, renewal, expansion, and reference-ability for our Public Safety customers. This role acts as a bridge between customers and our Product and Engineering teams. Reporting directly to the Head of Customer Success, the position involves up to 40% travel.

Responsibilities

• Onboard: Enable and train new customers
• Adoption: Drive adoption through proactive outreach and meaningful data-driven engagements
• Growth: Facilitate account expansion, renewal, and reference-ability
• Support: Manage technical support inquiries and escalations in partnership with product and engineering teams
• Voice of the customer: Capture and aggregate direct voice of customer feedback
• Subject Matter Expert: Become an expert in DFR programs, operations, and the public safety industry

Competencies

• Proven track record of supporting City, State, or Federal level agencies
• Successful history of driving implementation and adoption of new technology
• Experience with UAS or related robotic applications
• Ability to work cross-functionally to resolve customer experience issues
• Ability to use metrics effectively to engage with customers
• Capability to work independently and collaboratively in a startup environment
• 4+ years of experience in GovTech Program Management or Customer Success
• 2+ years of public safety experience
• 2+ years of experience with UAS or robotics

Why Join Aerodome?

Aerodome is committed to creating transformative solutions for public safety. Our team values intellectual honesty, continuous improvement, and a shared passion for innovation within a high-performance culture. We offer competitive salaries, equity options, and comprehensive benefits, including excellent medical, vision, and dental coverage, unlimited PTO, and remote-friendly work arrangements. Join us in pushing the boundaries of technology and making a lasting positive impact on communities.