[Hiring] Customer Success Manager @Goldstone Partners, Inc.

Job Opportunity: Remote Customer Success Manager

Date Posted: Jun 11, 2024

Company: Goldstone Partners, Inc.

Location: USA (Remote)

Salary: $68,000-$85,000 plus benefits

Company Description

The Regis Company leverages its learning technology platform to create experiential learning programs for some of the world's largest Fortune 500 organizations. Headquartered in beautiful downtown Golden, Colorado, we deliver products with global reach. To date, we've empowered over 1.2 million learners across six continents and earned more than 50 awards, including Best Advance in Leadership Simulation Tools, Excellence in Executive Education, Best Advances in Gaming or Simulation Technology, and much more. If you're passionate about education and technology, this role is for you!

Job Description

As the newest member of our team, you will play a critical role in cultivating strong customer relationships and ensuring successful onboarding and adoption of our practice-based learning platform. You have 3+ years of experience in a customer success role with a SaaS platform company and a passion for spontaneous problem-solving. Your natural talent for managing multiple customers with a positive attitude is just one of your superpowers. If you are ready for a new challenge and eager to contribute to tech-enabled, AI-enhanced experiential learning, we want to chat with you!

Daily Responsibilities:

• Serve as the day-to-day contact for end-users, prioritizing responsiveness, answering questions, and resolving tech-related issues
• Act as a trusted advisor, ensuring customers derive maximum value from SimGate’s suite of tools, driving successful adoption and renewals
• Maintain a deep understanding of our platform and how each client can leverage our products to meet their training goals
• Track, analyze, and report customer key performance indicators (KPIs) to identify opportunities to improve the client experience
• Collaborate with internal teams to ensure timely and high-quality delivery of support, training, and materials
• Assist in training implementation and support the creation of resources to help customers effectively learn the platform and upskill in AI-supported design and development
• Promote a culture of continuous improvement in all that you do

Qualifications

Requirements:

• Bachelor's degree in a business-related discipline
• 3+ years of experience in a customer success role working directly with a SaaS product – experience in edtech and/or Instructional Design is a plus!
• Experience in building strong client relationships, coaching, and training clients on tech-based solutions to drive adoption
• Proficient in Google Suite, Intercom, and modern help desk support tools preferred; we use Confluence, HubSpot, JIRA, and Monday.com
• Process-oriented, disciplined, and self-directed with exceptional project, time management, and organizational skills
• Strong analytical skills with the ability to analyze customer data and identify trends and improvement opportunities
• Excellent interpersonal, communication, and presentation skills
• Customer-centric mindset with dedication to the long-term customer journey
• Ability to adapt quickly and wear multiple hats in a fast-paced startup environment
• Personal ethic that embodies the ideals of diversity and inclusion

Additional Information

Benefits You Will Enjoy:

• Salary: $68,000-$85,000 plus an impressive suite of benefits
• Ample time off to recharge and maintain balance
• An amazing team of brilliant professionals to collaborate with

Goldstone Partners is helping this wonderfully successful company find talented professionals who want to help develop world-class leaders. Applications are welcome from US Citizens or Green Card holders. Principals only, please.