[Hiring] Customer Support Engineer I @CloudWalk

Now Hiring: Remote Customer Support Engineer I

📅 Date Posted: August 9, 2024

📍 Location: Brazil

About CloudWalk

Join CloudWalk, one of the fastest-growing fintechs globally. We pride ourselves on being a unique unicorn startup, with millions of satisfied customers, a dedicated team, and hundreds of millions in funding and revenue. We're not your typical startup; we're the Wolfpack.

At CloudWalk, we build and learn rapidly. We're seeking hackers, artists, and crafters to join our journey!

The Role

As the voice of InfinitePay, you will be on the frontline tackling customer issues, from simple queries to complex technical challenges. Your mission is to provide exceptional service, solve problems completely, and turn obstacles into achievements.

What You'll Be Doing:

• Engage with customers via chat, email, and calls, providing stellar support and solutions.
• Dive deep into inquiries and technical issues, diagnosing and resolving customer problems.
• Offer alternative solutions to retain and delight customers.
• Conduct follow-ups and manage callbacks to ensure customer satisfaction.

What You'll Need to Succeed:

• Exceptional communication skills for various interactions.
• A keen desire to create outstanding customer experiences.
• Analytical and logical problem-solving skills.
• A sense of ownership and dedication to each situation.
• Meticulous attention to detail and a continuous learning mindset.
• Fluency in Portuguese.
• Upper-intermediate English skills for internal communication with our diverse team.
• Basic understanding of prompt engineering and AI technologies.
• Basic knowledge of SQL.

Nice to Have:

• Familiarity with programming languages, particularly Ruby or Python.
• A passion for technology and tools like ChatGPT that transform customer experiences.

What We Offer:

• Opportunities to grow and learn in a supportive, dynamic environment.
• A role in a fully remote and diverse team where autonomy meets collaboration and innovation.

We don't expect candidates to be experts in all areas. We will support you in bridging the gaps.

As a part of our fully remote and distributed team, you'll be expected to work autonomously, being highly collaborative and self-driven.

Diversity and Inclusion

At CloudWalk, we value social inclusion, respect, and appreciation for all people. We promote a welcoming work environment where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.