[Hiring] Expert Disputes Adviser @Monzo

🚀 Monzo is Hiring a Remote Expert Disputes Adviser!

📅 Start Date: Monday, October 28, 2024
📍 Location: UK
💸 Salary: £28,500 - £32,000 + Benefits

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Job Details

We are looking for passionate experts in Mastercard Card Payment Disputes with at least 9 months of experience. If you fit this description, we’d love to have you onboard!

Responsibilities

• Investigating and resolving Card Payment Dispute (CPD) inquiries.
• Utilizing a full set of tools to submit valid chargebacks for customers.
• Communicating empathetically and effectively with customers.
• Making fair decisions according to regulations and policies.
• Supporting vulnerable customers in dispute claims.
• Handling dispute inquiries within agreed SLAs.
• Upskilling to engage with the Mastercard chargeback process through to the Second Presentment stage.
• Providing guidance and escalation support to the wider team.
• Recognizing and reporting emerging dispute trends.
• Identifying personal development areas and seeking training and mentorship.

Qualifications

• Able to start on Monday, October 28, 2024, with 10 weeks of full-time training (no holidays during the first 5 weeks).
• 9+ months of experience in MasterCard Chargeback schemes.
• Exceptional customer service skills for handling complex inquiries.
• UK resident with the right to work in the UK.

If you have specific questions, please contact us at .

Benefits

• Remote work from home.
• £1,000 annual learning budget for books, courses, and conferences.
• Continuous training with initial 10-week onboarding.
• Flexible Shift Options: 37.5 hours weekly between 7am - 6:30pm, including weekends and bank holidays.
• Choose a start time between 7am and 10am.
• Rotation includes one weekend day every two weeks, with a weekday off in the same week and a 3-day weekend every four weeks.

Application Process

1. Answering application questions.
2. A recruiter call and a brief task (no more than 1 hour).
3. A remote interview of approximately 60 minutes.

We aim to complete the process within 3-4 weeks and will remain flexible with your schedule. For any questions or accommodations, please contact .

Remote Work Requirements

• Safe, distraction-free working environment.
• Reliable internet connection (download speed - 10mbps; upload speed - 5 mbps).

Equipment

• A work laptop provided by Monzo.
• Your own smartphone to log into our customer support system.

Read our .

#LI-REMOTE #LI-NE

Equal Opportunity Employer

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