[Hiring] Head of Customer Enablement @Apollo GraphQL

May 29, 2024 - Join Apollo GraphQL as our new remote Head of Customer Enablement! 💸 Salary: Competitive with equity and benefits. 📍 Location: USA, Canada.

About Apollo GraphQL

At Apollo GraphQL, we are at the forefront of GraphQL API management, enabling businesses to develop, deploy, and scale their APIs with exceptional speed. Our mission is to transform the way developers interact with data, leveraging the full potential of GraphQL.

Job Overview

Are you a seasoned Customer Enablement leader passionate about Customer Education, Scaled Customer Success, and Community Engagement strategies? Are you ready to take on a critical role that drives our growth and customer reach?

Role and Responsibilities

As Apollo’s Head of Customer Enablement, you will:

• Develop and execute a comprehensive digital customer success strategy to enhance customer experience across all touchpoints.
• Build and maintain the Self-Service/Scaled customer journey lifecycle, optimizing through Education, Scaled Success, Support, and Community initiatives.
• Implement self-service tools and pathways that empower users to troubleshoot issues independently, reducing the need for direct human support.
• Use data analytics to identify patterns and trends in customer interactions, leading to targeted improvements in the overall customer experience.
• Collaborate with internal stakeholders to leverage cutting-edge technologies, elevating the quality of customer interactions.
• Develop an integrated technology engagement strategy for Apollo’s customer community across various chat, discussion, and forum platforms.
• Deliver measurable scaled-success engagement tactics and proactive success playbooks for 1:many customer engagements.
• Establish a version 1 AI Assist strategy for customer engagement.

Who You Are

You are an accomplished leader with successful experience in Customer Enablement strategies. Additionally, you have:

• Strong business acumen in self-service strategies.
• A data-driven mindset, leveraging data to set up A/B tactics for product engagement.
• An understanding of curriculum and certification differentiation by personas.
• Knowledge of community champion archetypes, motivations, and community-building tactics.
• Experience with delegating tasks, setting goals, and coaching managers to solve new and unknown problems.

Compensation and Benefits

At Apollo, we strive to offer competitive, market-informed compensation, ensuring consistency within the team across each country. Hiring decisions are based on your skills, experience, and overall evaluation during the hiring process.

In addition to the U.S. base salary range, we provide equity options and a range of benefits. Apollo offers U.S. employees three Anthem Blue Cross medical plans, and California residents can also choose two Kaiser medical plans. Dental and Vision benefits are provided by Sun Life Financial.

Location

This is a remote position available to candidates located anywhere in the United States or Canada.

Equal Opportunity Employment

Apollo is committed to being an equal opportunity employer, dedicated to maintaining a diverse and talented workforce.

Privacy Notice

California residents applying for positions at Apollo can review our privacy policy .

E-Verify

Apollo is an E-Verify employer. We will provide the federal government with Form I-9 information to confirm your authorization to work in the U.S. For more information, visit .